Cisco Business Edition 4000

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January 2020 – What’s New


Note

For the list of features added from April 2017 to July 2019, see Feature Updates—April 2017 to July 2019.


  • Cisco Smart License Status

    BE4000 offers support to partners and customer administrators to view the status of Cisco Smart License of their sites.

    • Cisco partners and customer administrators can view the Registration Status of their smart account and license status under Manage Site>Settings>Licensing. Click Refresh Status to view the updated Smart Licensing status of your site.

    • The feature menu section of BE4000 Partner Portal dashboard now includes a column for the feature License. The License column displays the Cisco Smart License status of your BE4000 site.

    For more information on Cisco Smart License status, see Smart License. For more information on the License column in feature menu section of BE4000 Partner Portal, see Cisco Business Edition 4000 Management Portal Dashboard.

Features Introduced in October 2019

  • Custom Outbound Caller ID

    BE4000 offers support to define a custom outbound caller ID for the outbound calls on a SIP trunk. Enter the custom outbound call ID in the field Custom Outbound Caller ID under Manage Site>Direct Inward Dial Numbers>Outbound Caller ID. For more information, see Direct Inward Dial Numbers.

  • DID Inbound Call Mapping is Reset on Disabling Hardware Conference

    When you disable Hardware Conference, BE4000 reverts to the default Built-In Bridge conference mode. In this scenario, the mapping of incoming calls on the DID number to a Meet Me conference number is reset. Hence, the incoming calls on the DID number are directed to the default target number. For more information, see Direct Inward Dial Numbers.

  • Meet Me Softkey on Cisco IP Conference Phone 7832

    BE4000 now supports the Meet Me softkey on Cisco IP Conference Phone 7832. If conferencing is enabled, Meet Me softkey is displayed on the Cisco IP Conference Phone 7832 registered to BE4000.

Features Introduced in August 2019

  • Edit Outbound Caller ID

    BE4000 allows you to edit the format of the number in Outbound Caller ID based on your requirements. The outbound number need not be same as the Direct Inward Dial numbers (DID) in Inbound Call Mapping. Check the check box Outbound Caller IDs do not match Direct Inward Dial numbers to make your outbound number editable. For more information, see Direct Inward Dial Numbers.

  • Map Direct Inward Dial to Meet Me Extension

    BE4000 offers support to map the incoming calls on the Direct Inward Dial (DID) number to a target. Apart from the existing target types of Auto Attendant, Hunt Group and Extension, you can map the incoming calls on the Direct Inward Dial (DID) number to a Meet Me conference number in BE4000. For more information, see Direct Inward Dial Numbers.

Limitations

  • Direct Inward Dial (DID) Numbers—Up to 98 numbers are supported for SIP trunks and 98 numbers for ISDN trunks (PRI and BRI).

  • SIP Trunk—Options Ping—Options Ping configuration added with the custom SIP template does not work as expected. If the SIP provider requires you to use Options Ping feature, contact the service provider on boarding team by sending an email to be4000-siptrunk@external.cisco.com.


    Note

    Many SIP providers use Options Ping inbound to the BE4000. In such cases, it is recommended not to configure Options Ping.


  • Configuration Wizard—When a non-deployed configuration is edited, the first page of the configuration wizard is skipped. You cannot edit the Customer Name, and Location fields. In such a case, create a new configuration through the Business Edition 4000 partner portal.

  • NIM Cards

    • You cannot configure a combination of BRI (NIM-2BRI-NT/TE, NIM-4BRI-NT/TE) and PRI (NIM-1MFT-T1/E1, NIM-2MFT-T1/E1, NIM-4MFT-T1/E1) cards on the BE4000 appliance.

  • Cisco IP Phone 8800 Series

    • Cisco Unified IP Conference Phone 8831 does not support Paging.

  • Voicemail Support on FXS—The FXS ports on NIM cards do not support voicemail. If you are using an analog phone on FXS port and require voicemail support, we recommend that a Hunt Group is configured such that when the analog phone does not answer, the call is re-directed to an IP phone that has voicemail.

  • Centrex Lines—Centrex lines are not supported. Only Plain Old Telephone Service (POTS) lines are supported through FXS cards.

  • ATA 190 and ATA 191 Analog Telephone Adapters

    • Cisco ATA Analog Telephone Adapters can be added only post site deployment. You cannot add during initial site deployment.

    • Cisco ATA Analog Telephone Adapter can be added only under Manage Site > Phones. You cannot add Cisco ATA Analog Telephone Adapter under Manage Site > Extensions and Manage Site > User Management.

    • A fax call does not fall back to voice only call after the fax is sent.

    • The following features are not supported:

      • Paging

      • Single Number Reach (SNR)

      • Speed dial

  • Secondary Dial ToneBE4000 does not support secondary dial tone.

For full details of all the changes in this release, please read the full release notes.

June 18, 2019 – What’s New

Cisco ATA 191 Analog Telephone Adapter New!

BE4000 now supports Cisco ATA 191 Analog Telephone Adapter.

Cisco IP Phone 8800 Key Expansion Module New!

BE4000 supports Cisco IP Phone 8800 Key Expansion Modules (CP-8800-A-KEM= and CP-8800-V-KEM=) for the following endpoints:

    • CP-8800-A-KEM=—Supported only on the Cisco IP Phone 8851 and Cisco IP Phone 8861.
    • CP-8800-V-KEM=—Supported only on the Cisco IP Phone 8865

Enterprise Line Key Support New!

BE4000 supports Enterprise Line Key (ELK) configuration on Cisco IP Phone 8800 Series Phones. This is an optional setting that allows end users to use buttons on both sides of the phone screen to configure Extension, Intercom, Speed Dial, or BLF Speed Dial.

For more information, see Cisco Business Edition 4000 Partner Guide.

Phone Branding New!

BE4000 supports Cisco partner and customer administrator to apply customer branding to phones with customized backgrounds and ringtones.

For more information, see Cisco Business Edition 4000 Partner Guide and Cisco Business Edition 4000 Customer Administration Guide.

Voicemail Box Space Notification Update!

Cisco Business Edition Selfcare Portal supports the option to enable email notifications when end user’s voicemail box is more than 80 percent full. Cisco Partners and Customer Administrators can enable the email notification. Check the Enable mailbox space notifications emails check box.

For more information, see Cisco Business Edition 4000 Partner Guide.

Call Detail Record Logging and Emergency Call Alerting Update!

BE4000 allows you to generate the Call Detail Records (CDR) and supports Emergency Call Alerting.

Enabling Call Detail Records (CDR) collection allows the system to generate usage metrics reports based on information that the phone system collects and sends to Cisco. The information that is collected includes caller and called numbers, time, and duration of each call made. With CDR collection enabled, the system also has the ability to provide an email notification when designated numbers are dialed. For example, notification for calls to 911.

Voicemail Description Style Settings Update!

BE4000 allows you to change the length of audio played by voicemail application narrator while checking for voicemail message on the phone. Default, Day of Week, and Brief are the options available. Voicemail Description Style drop-down list is available under Manage Site > Settings > System Settings.

Clear User Voicemail Box Update!

BE4000 allows Cisco partners and customers to delete all the voicemails in their inbox with the Erase voicemails option available in Personal Voicemail Box.

With the Erase voicemails option, you can clear your entire personal voicemail box without using the phone interface or deleting each message.

Repeat This Menu Option Update!

The Repeat This Menu option in Add Menu Option drop-down list from Auto Attendant > Open Menu and Auto Attendant > Closed Menu pages is no more supported.

For full details of all the changes in this release, please read the full release notes.

March 28, 2019 – What’s New

Star Topology Update!

BE4000 supports Intersite Dialing—Star topology. You can connect any number of BE4000 sites to a centralized call control system (such as Cisco Unified SIP Proxy, Cisco Unified Communications Manager, third-party SIP provider) for site-to-site dialing. In a star topology, calls are routed directly from each BE4000 to the centralized call control over an IP network using SIP. There is no limit to the number of BE4000 sites that can be used in a star topology.

Cisco Partners and Customer Administrators can configure Intersite Dialing—Star topology. For more information, see Cisco Business Edition 4000 Partner Guide and Cisco Business Edition 4000 Customer Administrator Guide.

RMA Enhancement Update!

Replace/Reset replaces the options Redeploy Site and RMA Device that are available from the Actions menu of an online BE4000 site.

  • Replace Hardware—Migrates the existing configuration to new hardware. If you are replacing a faulty BE4000 appliance with a new one, choose this option.

  • Factory Reset—Resets the system configuration to the pre-deployed state using the same hardware. If you wish to delete all the configuration changes made after the initial deployment, choose this option.

OTP Reset Process for Single User Partner Organization Update!

Cisco Partners can reset their own OTP account. In a scenario where you have lost your Recovery Code and you are the only user in your Partner organization, you can reset the OTP on your own.

Click “Don’t have a Recovery Code?” option available on the Enter Recovery Code page and follow the instructions.

Call Forward Page Updates Update!

The following text fields on Call Forward page under Manage Site > Extensions > Add Extension and Manage Site > Extensions > Modify Extension are converted to drop-down lists:

  • All
  • Busy
  • Unregistered
  • No-Answer
  • Night Service Bell

For full details of all the changes in this release, please read the full release notes.

February 13, 2019 – What’s New

Smart License Status Update!

You can view the status of your smart license account in the BE4000 Portal.

Adding smart license token is optional during the initial site deployment (in the Setup Assistant). If you do not have smart license token during the initial deployment, BE4000 enters the evaluation mode. You can configure and deploy the BE4000 in the evaluation mode for 90 days. Before the evaluation period is completed, you must enter the smart license token in the BE4000 cloud portal.

Cisco Partners and Customer Administrators can view the status of the smart license account and also update the smart license token under Manage Site > Settings > Licensing.

Line Cards - Field Name Changes Update!

The fields Label and Extension that are displayed when “Trunk” is selected from the Type drop-down list on the Line Cards page are renamed to Name and Number respectively.

For full details of all the changes in this release, please read the full release notes.

January 23, 2019 – What’s New

Default Class of Restriction Update!

The COR field on the “Add Phone” page under Manage Site > Extensions > Add Extensions and “Basic Info” page under Manage Site > Phones no longer contains a default value. Cisco Partners or Customer Administrators must choose a value for COR while adding an extension or a phone. Before January 2019, the default value for COR was “Internal”.

Multiple Customer Administrators New!

Cisco Partners can now add additional Customer Administrators.

To add customer administrator, on the dashboard, hover the mouse on the row containing desired customer name and click Manage Customer > Customer Admin. Click Add Admin at the top right corner of the page and enter the required details.

Hardware Conference New!

BE4000 supports Hardware Conference. Hardware conference uses the DSP resources that are available in the BE4000 appliance and can be either Ad-hoc conference or Meet-me conference. A maximum of 8 participants can be involved in a conference call.

Meet-Me conference requires the end users to dial a predetermined Meet-Me conference number. In case of Ad-hoc conference, end users can press the Transfer button on phone to start an ad-hoc conference call. There is no need to dial any meeting number.

Cisco Partners or Customer Administrators can configure the meet-me conference numbers post site deployment under Manage Site > Conferencing.

Barge New!

BE4000 supports Barge. Barge enables phone users who share a directory number to join an active call on the shared line by pressing the Barge softkey. When the initiator barges into a call, a conference is created between the barge initiator, the target party, and the other party connected in the call.

Cisco Partners and Customer Administrators can enable the Barge softkey on the phone post site deployment. Check the Enable Barge Softkey check box under “Shared Line Settings” section of the Additional Settings page under Manage Site > Phones > Add Phone and Manage Site > Phones > Modify Phone.

For full details of all the changes in this release, please read the full release notes.

December 12, 2018 – What’s New

Ability to Enable or Disable Call Queuing in a Hunt Group New!

You can enable or disable call queuing in a Hunt Group. The following changes are made to the “Hunt Groups” page in the Setup Assistant and under Manage Site.

Enable Call Queuing check box is added to the “Hunt Groups” page. Comfort Greeting frequency and Max Waiting Time fields are moved under “Enable Call Queuing” check box and are visible only when “Enable Call Queuing” check box is enabled.

Member Timeout field is moved under “Timers” section.

Codec Support Updated!

BE4000 supports the following codecs:

  • g711ulaw
  • g711alaw
  • g729r8
  • ilbc
  • g722-64

g711ulaw and g711ulaw are enabled by default for sites during the initial deployment while using “Custom” SIP service provider template. g711ulaw is given highest priority by default. You can enable other codecs and also change the priority based on your SIP Service Provider needs. If you are using the predefined SIP service provider template, based on the SIP service provider needs the codecs are enabled by default.

A Cisco Partner can enable the codecs and set the priority during initial deployment in the Setup Assistant wizard on the Voice Class Codec page. Post site deployment, both Cisco Partner and Customer Administrator can modify the list of codecs that are enabled and also change priority order under Manage Site > SIP Trunk.

Extensions—Reordered Single Number Reach (SNR) and Call Forward Pages Update!

The order in which the “Single Number Reach (SNR)” and “Call Forward” Pages appear while adding and modifying an extension is interchanged.

For full details of all the changes in this release, please read the full release notes.

November 21, 2018 – What’s New

Intersite Dialing Support New!

BE4000 supports a BE4000 site to call other BE4000 sites belonging to the same customer without using a PSTN network. Dialing between BE4000 sites (also known as Intersite Dialing) is useful in a business containing multiple locations such as regional branch offices.

A thorough understanding of Intersite Dialing feature and a careful planning is required before deploying a BE4000 site with Intersite Dialingcapabilities.

Cisco Partners and Customer Administrators can configure Intersite Dialing. Cisco Partners can configure Intersite Dialing on the Cisco Business Edition 4000 Management Portal. On the dashboard, hover the mouse on the row containing desired customer name and click Intersite Dialing. Customer Administrators can configure Intersite Dialing on the Cisco Business Edition Selfcare Portal. On the dashboard, click Intersite Dialing at the top right corner.

Note: BE4000 supports only Mesh topology

Ability to modifiy the Digit to Dial an Outside Line Updated!

Cisco Partners and Customer Administrators can change the digit that is used for dialling an outside line post site deployment.

To change the digit, navigate to Manage Site > Settings > System Settings and choose a digit from the Dial an Outside Line drop-down list.

Adding Extensions in Bulk New!

A Cisco Partner or a Customer Administrator can add extensions in bulk post site deployment under Manage Site > ExtensionImport Stations option is added on the “Manage Extensions” page.

New options added to Line Card management Update!

New set of fields are added while modifying NIM-2FXO and NIM-4FXO Line Cards.

Show Advanced check box is added under “Manage Site > Line Cards (NIM) > Edit Configuration”. Check the Show Advanced to edit the new fields.

Enhancements to SMTP Validation Update!

The number of characters that are allowed in the domain name is increased to 100.

The error messages that are displayed while validating the SMTP server address is enhanced to contain the reason for failure.

Additional Changes Update!

Suggestions for setting up Hunt Group Timers

The Hunt Group page does not load any default values. You must set the values for the following fields based on the selected Hunt Method.

  • Member Timeout
  • Comfort Greeting Frequency
  • Max Waiting Time

For effective inbound call handling and providing a positive experience for inbound callers, we recommend you to set the timers as per the following calculations:

Example for Parallel Hunt Method

Set the Comfort Greeting Frequency as two times the value of Member Timeout and the Max Waiting Time as the value equal to that of Member Timeout.

Member Timeout = 30 seconds

Comfort Greeting Frequency = 2 x Member Timeout = 2 x 30 = 60 seconds

Max Waiting Time = Member Timeout = 30 seconds

Example for Peer, Sequential, and Longest Idle Hunt Methods

Set the Comfort Greeting Frequency as two times the value of Member Timeout and the Max Waiting Time as Member Timeout value multiplied by the number of members in the Hunt Group.

Members in the Hunt Group = 5

Member Timeout = 30 seconds

Comfort Greeting Frequency = 2 x Member Timeout = 2 x 30 = 60 seconds

Max Waiting Time = Number of Members x Member Timeout = 5 x 30 = 150 seconds

System Setting page has been reordered in the Setup Assistant

During the initial deployment of a BE4000 site (in the Setup Assistant wizard), the System Settings page is reordered to appear after the “LAN Connections” page under the “Connectivity” tab. Previously, the page was under the “Dial Plan” tab.

For full details of all the changes in this release, please read the full release notes.

October 31, 2018 – What’s New

Block Incoming Calls from Specific Numbers New!

Cisco Partners and Customer Administrators can block incoming calls from specific numbers. This feature is basically useful in blocking the unsolicited calls from telemarketers.

Add the numbers that you want to block on the Inbound Call Blocking page under Manage Site > Inbound Call Blocking. Each number can have a minimum of 3 digits and a maximum of 32 digits. Do not include international or national access digits when adding numbers. You can add a maximum of 100 numbers.

View IP Address and Firmware Version of Phones Updated!

Cisco Partners and Customer Administrators can view the IP address and operating system version of each phone on the Manage Site > Phones page. The columns containing IP address and operating system version are hidden by default. To view, perform the following steps:
  1. Click Edit Columns
  2. Check the IP Address and Version check boxes
  3. Click Update

Allow Calls to Blocked Numbers New!

Cisco Partners and Customer Administrators can allow specific extensions to make calls that are blocked in the dial plan.

Allow calls to blocked numbers check box is added on the “Additional Settings” page available while adding and modifying extension under Manage Site > Extensions.

Enable Privacy for specific phones Update!

Privacy enables phone users to block other users who share the same directory number from seeing call information, resuming a call, or barging into a call on the shared line.

Note: Privacy must be enabled for shared lines only.

Privacy is disabled for all phones by default. You can choose to enable or disable privacy for specific phones. To enable, check the Privacy check box available on the “Additional Settings” page under Manage Site > Phones > Modify Phone.

Privacy Button feature provides an option to toggle the privacy feature on and off on the phone display by the end user. When the Privacy Button check box on the “Additional Settings” page under Manage Site > Phones > Modify Phone is checked, a line button is assigned with Privacy. End User can toggle this softkey to enable and disable privacy.

If Privacy is enabled and Privacy Button is disabled, then the end user does not get an option to toggle the Privacy mode on and off.

Note: Privacy-button check box is visible only when Privacy check box is enabled.

View Hunt Group Name on the Phone Update!

If a phone belongs to multiple Hunt Groups, and an incoming call is received from one of the Hunt Groups, the name of the Hunt Group is displayed on the phone display.

Enable Message Waiting Indicator (MWI) while modifying Personal Voicemail Box Update!

Cisco Partners and Customer Administrators can enable or disable the MWI for specific end users while modifying a Personal Voicemail Box.

Enable MWI check box is added on the “Voicemail” page under Manage Site > Personal Voicemail Box > Modify.

Note: Enable MWI check box is available only when the Enable Voicemail check box is checked.

Additional Changes Update!

Paging Extension should be same as Extension Length: The number of digits while adding a paging extension for an FXO line card must be the same as the number of digits defined for extension length on the System Settings page.

FXO Line Cards – Field Name Changes: While configuring the paging extension on for an FXO line card during the initial site deployment and post site deployment, the “Name” field is renamed to “Label” and the “Number” field is renamed to “Extension”.

For full details of all the changes in this release, please read the full release notes.

October 10, 2018 – What’s New

New Dashboard UI New!

All the BE4000 sites belonging to one customer are grouped and collapsed under the customer name. The collapsed view makes it easier for Cisco Partners to view and manage the customer sites. By default, dashboard shows the collapsed view of customer sites.
 
Click the “+” icon to the left of Customer Name for expanded view. Expanded view displays all the customer names with their respective site details.
 
Click the “” icon for a collapsed view.
 
You can also click individual customer row to view or hide all the BE4000 sites details associated with that customer.

Private IP Address Ranges Updated!

IP addresses used for provisioning the phones must be allowed in RFC 1918 (10.0.0.8 /16, 172.16.0.0/12, 192.168.0.0 /16). If the IP address that is used it outsides of these ranges, the phone provisioning fails. To avoid such phone provisioning issues, you can now enter the IP addresses in the Private IP Ranges page. You can add individual IP address (host address) in the x.x.x.x format or an IP address range (subnet) in the x.x.x.x /n format.
 
Cisco Partners can add IP addresses during the initial site deployment on the Private IP Ranges page. Post site deployment, both Cisco Partners and Customer Administrators can add private IP addresses, under Manage Sites > Settings > Private IP Ranges.

Voicemail to Email Toggle New!

Cisco Partners and Customer Administrators can enable or disable an end user from receiving the voicemail as an email attachment. The ‘Enable VM to Email check box’ is added in the following scenarios:

  • Adding an Extension with Personal Voicemail Box
  • Modifying an Extension with Personal Voicemail Box
  • Adding a User with Personal Voicemail Box
Note: The option is only visible when Voicemail is enabled.

Message Waiting Indicator (MWI) Toggle Update!

Message waiting indicator is a lamp that is lit on end user’s phone to indicate a waiting voicemail message. Cisco Partners and Customer Administrators can enable or disable the MWI for an end user. The Enable MWI check box is added in the following scenarios:
  • Adding an Extension with Voicemail Box
  • Adding a Personal Voicemail Box
  • Modifying a Personal Voicemail Box
  • Adding a User with Voicemail Box
  • Modifying a User with Personal Voicemail Box

Note: The option is only visible when Voicemail is enabled.

For full details of all the changes in this release, please read the full release notes.

September 19, 2018 – What’s New

Call Queueing in Huntgroups New!

BE4000 supports call queuing in Hunt Groups. When all agents in the hunt group are busy, incoming calls wait in a queue until one of the agents become free. Thus, the calls are not disconnected but made to wait.

Comfort greeting is a pre-recorded voice message, that can be played while the callers wait in the queue. Cisco Partners and Customer Administrators can set the frequency in which the comfort greeting is repeated. Frequency ranges from 30 to 120 seconds and the default is 60 seconds. Thus, call queuing enhances the experience of the incoming callers.

Note: Call queuing is enabled by default and cannot be disabled.

Task Log New!

BE4000 records the history of all the changes that are made to a site in the past 60 days. The details contain the name of the task, user who performed the task, timestamp, and the status of the task performed. The task log helps in troubleshooting the issues, if any. Both Cisco Partners and Customer Administrators can view the trace files.

Click Manage Site > Reports > Task Log to view the list of tasks performed. Select the date range using the calendar available at the top of the page. Click View Trace under “Actions” column to view the trace file.

Note: Task Log contains the list of tasks that are performed only after the initial site deployment. If you redeploy the BE4000 site, the task log for the previous deployment is not listed.

BE4000 Offline Email Notification New!

An email notification is sent to customer administrators after 30 minutes of the BE4000 site going to the “Offline” state. If the BE4000 site continues to remain in the “Offline” state, the email notification is sent every 24 hours.

If the BE4000 site is brought to the “Offline” state intentionally, we recommend you to mark the site as “Inactive” to avoid receiving any further email notifications.

When the site comes back to the “Online” state, an email notification is sent to the customer administrators immediately.

NIM Cards - FXO and FXS Update!

Cisco Partners and Customer Administrators can specify the values for “Input Gain” and “Output Attenuation” while editing line cards containing FXO or FXS lines. The default values configured by the portal are sufficient for having good voice quality on PSTN calls. However, if there are any issues with the voice quality, you can try modifying the values of “Input Gain” and “Output Attenuation” values for improving the voice quality.

Two new fields, Input Gain (db) and Output Attenuation (db) are introduced while adding or modifying line cards containing FXS or FXO lines.

Note: “Input Gain (db)” and “Output Attenuation (db)” fields are not available while adding the line cards.

Hunt Group Update!

You can now configure up to a maximum of 20 Hunt Groups.

Extensions Update!

A new field Extension Label is added to “Basic Info” page under Manage Site > Extension > Modify Extension. This field appears only while modifying an extension.

Extension label is the text that is associated with the extension. The text added for the extension label appears on the line button. By default, the extension label is taken as the combination of display name and the extension number. For example, if you are adding with display name as “John” and the extension as “3456”, the default extension label is “John-3456”.

Recovery Code Update!

During partner registration, Rescue Code page is renamed to Recovery Code.

Configuration Summary Update!

The option to send the configuration summary by email is removed. You can only export the configuration summary as a PDF.

For full details of all the changes in this release, please read the full release notes.

August 20, 2018 – What’s New

The new BE4000 landing page New!

You now land on a new page when you access https://be4000.cisco.com/. The new landing page is a one stop shop for all the information related to BE4000. From now onwards, you can access Cisco Business Edition 4000 Management Portal only from the new landing page. 

The following are the advantages of the new landing page:

  • Log in to the Cisco Business Edition 4000 Management Portal by clicking Sign In at the top right corner.
  • Access the knowledge base containing all the information that you need related to BE4000 using the search box.
  • Know more about BE4000 and its features from the Features menu.
  • Know the status of Cisco Business Edition 4000 Management Portal from the Portal Status. Also, be aware of the planned maintenance window and plan your work accordingly.
  • Access the sales, technical, end user training from the Training menu.
  • Make use of the configuration assistance videos, FAQs, Whitepapers, Partner community, and so on from the Support menu.

Partner and customer level templates Update!

You can create configuration templates at both Partner level and Customer level. The Personally Identifiable Information (PII) is not saved as part of the configuration template. The template that is saved at Partner level has limited data compared to that at a customer level.

Note: All existing configuration templates are deleted. If you have a site in the “Online” state, you can click Create Template from “Actions” menu and save its configuration as a template.

A customer level configuration template saves all the information that is entered in the Setup Assistant wizard except for the External Public IP address. A Partner level configuration template does not save the following information that is entered in the Setup Assistant wizard:

  • SMTP Details
  • Station Details
  • Auto Attendant audio files (when a saved template is loaded, Auto Attendant is loaded with the default prompts)
  • Music On Hold audio files
  • Direct Inward Dial Numbers
  • Member list in the Hunt Group
  • Auto Attendant drop through destination
  • Inbound Call Mapping details
  • Outbound Call Mapping details
  • System Operator details
  • Paging Groups

FXS PLAR support New!

FXS PLAR (Private line automatic ringdown) is now supported on the BE4000.

You can now configure an FXS port by selecting Automatic Ringdown so that when you lift the phone it rings the destination which was configured on the port automatically.

Hunt Group Update!

The following changes are made to the Hunt Group page:

  • When No Member is Available drop-down list is updated as follows:
    • Route to Other is added.
    • Route to Hunt Groups is added.
    • Route to Voicemail Box is added.
    • Route to Group Mailbox option is renamed to Route to Group Voicemail Box.
    • Route to Number option is removed.
  • Member Timeout field is added.
  • Max Waiting Time field is removed.

Personal and Group Mailboxes Update!

The options Personal Mailbox and Group Mailbox have been changed to Personal Voicemail Box and Group Voicemail Box respectively.

Note: The Primary Extension of the Group Voicemail Box cannot start with the digit used for dialing an outside line, placing an intercom call, and sending calls to voicemail automatically. The primary extension cannot overlap with any existing extension, auto attendant pilot number, hunt group pilot number and paging number.

Night Service Update!

The Night Service field on Call Forward page has been renamed as CFNS Number and moved to Additional Settings page. Only when the Night Service Bell check box is checked will the CFNS Number text field appear.

For full details of all the changes in this release, please read the full release notes.

August 1, 2018 – What’s New

Paging Groups New!

 

Paging Groups can now be configured based on your requirements in both initial deployment and post deployment. Paging provides a one-way voice path to the phones that have been designated to receive paging. The paged phone automatically answers the page in speakerphone mode with mute activated.

  • You can define a pilot number to relay audio pages.
  • You can add a maximum of 10 paging groups including the ‘PageAll’ group
  • ‘PageAll’ is has been made editable meaning you can add or remove custom paging groups and exclude specific phones

Line Cards Update!

The look and feel of the ‘Line Cards‘ configuration and management page has been changed, each line now has a separate tab (see animation above).

In addition to this, a new Type drop-down has been added to all types of supported line cards.

NIM Card TypeOptions for “Type” drop-down list
  • NIM-2FXS
  • NIM-4FXS
  • NIM-2FX/4FXO
    • Disabled
    • Analog Phone
    • Paging
    • Automatic Ringdown

“Automatic Ringdown” is available only for FXS lines.

  • NIM-2FXO
  • NIM-4FXO
  • NIM-2FX/4FXO
  • Disabled
  • Trunk
  • Paging
  • NIM-2BRI-NT/TE
  • NIM-4BRI-NT/TE
  • NIM-1MFT-T1/E1
  • NIM-2MFT-T1/E1
  • NIM-4MFT-T1/E1
  • Disabled
  • Trunk

Phone Management Update!

  • You can now reset all phones associated with the BE4000 at once.
    • Click Bulk Action > Reset All Phones > Reset on the Manage Phones page.
  • A new set of wallpapers and ringtones are available for Cisco IP Phone 8800 Series. You can change the phone wallpaper based on your preference.

Note: You cannot upload custom wallpapers and ringtones. You can only choose from the available set of wallpapers and ringtones.

For full details of all the changes in this release, please read the full release notes.

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