For partners, access to Cisco Business Edition 4000 Partner Portal is managed by Cisco Partner Self Service (PSS) portal. Partner user roles are defined by the Cisco Partner Administrator in the PSS portal. Partner users must have a Cisco.com login and be associated with a Cisco partner. Once the partner user role is defined in the PSS portal, the partner user can access the BE4000 appliance from the URL be4000.cisco.com.
For customer administrators and end users, the access to Cisco Business Edition 4000 Selfcare Portal is enabled after the successful deployment of the appliance. Registration emails are sent for notification.
Introductory Video
If you are logging in to the BE4000 Management portal for the first time, you must watch an introductory video. The video contains information about how to configure, deploy, and manage a BE4000 site. You can add or edit the BE4000 sites only after watching the complete video.
Customer Network
BE4000 requires certain network specifications for its deployment. Ensure that the customer network meets all the requirements before adding a site in the Cisco Business Edition 4000 Management Portal.
BE4000 Management Tunnel
Cisco Business Edition 4000 requires permanent access to the internet to communicate with the cloud portal, receive NTP time updates, receive software upgrades, and if configured, for carrying SIP traffic.If the internet connection is lost, the BE4000 still handles the calls that do not involve calls over the internet.
The following DMVPN Ports and Protocols are required to be open outbound on the connection used to connect to theCisco Business Edition 4000 Management cloud:
UDP Port 500
Internet Security Association and Key Management Protocol (ISAKMP). Used in IKE
UDP Port 4500
NAT Traversal (NAT-T). When the BE4000 is behind NAT, NAT-T encapsulates ESP in UDP port 4500 to allow ESP to communicate in and out of the network
HTTP (port 80) and HTTPS (port 443) access from the BE4000 to the internet
Outbound access to Domain Naming System (DNS): DNS port 53 must be open
ICMP (Internet Control Message Protocol) access to SEA (208.115.101.160/27) and DFW (4.16.236.64/27) servers
Note: Each BE4000 appliance needs to be connected behind a NAT device behind a public IP address for management connectivity. Multiple BE4000 appliances cannot be configured behind the same public IP address.
DHCP Server
By default the BE4000 uses a DHCP address for initial deployment. A static address may be configured locally if a DHCP server is not available. Connection can be via console, or Ethernet to the MGMT port.
When deploying Cisco Unified IP Phones, it is necessary for the phones to automatically discover the BE4000 to download phone configuration files. DHCP Option 66 and/or DHCP Option 150 is required to provide the TFTP address of the BE4000 for connecting the IP phones. If neither DHCP option 66 nor DHCP Option 150 is available, you must manually configure each IP phone’s TFTP configuration with the IP address of the BE4000.
Note
The following IP Networks are not supported:
10.0.1.x/24
10.0.2.x/24
10.0.3.x/24
10.1.1.x/24
10.1.2.x/24
10.1.3.x/24
10.2.x.x/16
10.3.x.x/16
BE4000 in Voice VLANs
Before the phone has its IP address, the phone determines which VLAN it should be in by the Cisco Discovery Protocol (CDP) negotiation that takes place between the phone and the switch. This negotiation allows the phone to send packets with 802.1Q tags to the switch in a “voice VLAN” so that the voice data and all other data coming from the computer behind the phone are separated from each other at Layer 2. Voice VLANs are not required for the phones to operate, but they provide additional separation from other data on the network.Voice VLANs can be assigned automatically from the switch to the phone, thus allowing for providing Layer 2 and Layer 3 separation between voice data and all other data on a network. A voice VLAN also allows for a different IP addressing scheme because the separate VLAN can have a separate IP scope at the Dynamic Host Configuration Protocol (DHCP) server.
The BE4000 can be deployed on the voice VLAN or on a different IP subnet. In both the ways, the BE4000 needs to have directed routed access to all phones, and be able to access the internet.
Note: The BE4000 proxies the media. Phones only need signaling and media connectivity to the BE4000. They do not need signaling nor media connectivity to other phones.
Direct Inward Dial (DID) Numbers—Up to 98 numbers are supported for SIP trunks and 98 numbers for ISDN trunks (PRI and BRI).
SIP Trunk—Options Ping—Options Ping configuration added with the custom SIP template does not work as expected. If the SIP provider requires you to use Options Ping feature, contact the service provider on boarding team by sending an email to be4000-siptrunk@external.cisco.com.
Configuration Wizard—When a non-deployed configuration is edited, the first page of the configuration wizard is skipped. You cannot edit the Customer Name, and Location fields. In such a case, create a new configuration through the Business Edition 4000 partner portal.
NIM Cards
You can configure only one port for the following multiport BRI and PRI NIM cards:
NIM-2MFT-T1/E1
NIM-4MFT-T1/E1
NIM-2BRI-NT/TE
NIM-4BRI-NT/TE
You cannot configure a combination of BRI (NIM-2BRI-NT/TE, NIM-4BRI-NT/TE) and PRI (NIM-1MFT-T1/E1, NIM-2MFT-T1/E1, NIM-4MFT-T1/E1) cards on the BE4000 appliance post site deployment (under Manage Site > Line Cards (NIM) > Add NIM Card). If your network requires both BRI and PRI cards, we recommend you to configure the line cards during the initial site deployment (in the Setup Assistant).
Cisco IP Phone 8800 Series
Cisco Unified IP Conference Phone 8831 does not support Paging.
Cisco IP Phone 8800 Series currently supports only session line mode (SLM) with the BE4000. As a result only the 5 buttons on the left of the phone display can be used as feature buttons and programmed as desired. The 5 buttons on the right of the phone display can only be used as line buttons to perform tasks such as resuming a held call.
Voicemail Support on FXS—The FXS ports on NIM cards do not support voicemail. If you are using an analog phone on FXS port and require voicemail support, we recommend that a Hunt Group is configured such that when the analog phone does not answer, the call is re-directed to an IP phone that has voicemail.
Centrex Lines—Centrex lines are not supported. Only Plain Old Telephone Service (POTS) lines are supported through FXS cards.
ATA 190 Analog Telephone Adapters—
Cisco ATA 190 Analog Telephone Adapter can be added only post site deployment. You cannot add during initial site deployment.
Cisco ATA 190 Analog Telephone Adapter can be added only under Manage Site > Phones. You cannot add Cisco ATA 190 Analog Telephone Adapter under Manage Site > Extensions and Manage Site > User Management.
A fax call does not fall back to voice only call after the fax is sent.
The following features are not supported:
Paging
Single Number Reach (SNR)
Speed dial
Call Detail Records and Emergency Alerting—These features are currently in development and are not intended for production use.
Supported Countries
BE4000 is available for deployment in the countries listed below. Dial plan and localization support for end user portal is also available for the following countries:
Australia
Austria
Belgium
Canada
Croatia
Cyprus
Czech Republic
Denmark
France
Germany
Greece
Hong Kong
Hungary
India
Ireland
Italy
Luxembourg
Malta
Mexico
Netherlands
New Zealand
Norway
Oman
Poland
Portugal
Puerto Rico
Singapore
Slovakia
Slovenia
Spain
Switzerland
Turkey
United Arab Emirates
United Kingdom
United States of America
United States Virgin Islands
Supported Phones
Cisco Business Edition 4000 supports the following IP Phone Models containing Cisco enterprise software:
Cisco IP Phone 7800 Series
Cisco IP Phone 7811
Cisco IP Phone 7821
Cisco IP Conference Phone 7832
Cisco IP Phone 7841
Cisco IP Phone 7861
Cisco IP Phone 8800 Series
Cisco IP Phone 8811
Cisco Wireless IP Phone 8821
Cisco Unified IP Conference Phone 8831
Cisco IP Conference Phone 8832
Cisco IP Phone 8841
Cisco IP Phone 8845
Cisco IP Phone 8851 (Supports up to 2 Key Expansion Modules)
Cisco IP Phone 8861 (Supports up to 3 Key Expansion Modules)
Cisco IP Phone 8865 (Supports up to 3 Key Expansion Modules)
Cisco IP Phone 8851/8861 Key Expansion Module (CP-8800-A-KEM=) and Cisco IP Phone 8865 Key Expansion Module (CP-8800-V-KEM=) are not supported.
Cisco IP Phones containing Third-Party Call Control (3PCC) software are not supported.
Supported Line Cards
Cisco Business Edition 4000 supports a maximum of two line cards. The following are the supported line cards:
NIM-2FXS
NIM-2FXSP
NIM-4FXS
NIM-4FXSP
NIM-2FXO
NIM-4FXO
NIM-2FXS/4FXO
NIM-2FXS/4FXOP
NIM-2BRI-NT/TE
NIM-4BRI-NT/TE
NIM-1MFT-T1/E1 (requires PVDM4-32)
NIM-2MFT-T1/E1 (requires PVDM4-64)
NIM-4MFT-T1/E1 (requires PVDM4-128)
Supported Codecs in BE4000
BE4000 supports the following codecs:
G711 (both a-law and mu-law)
G729
G722
iLBC
Supported Browsers
Cisco Business Edition 4000 portals support the following browsers:
Microsoft Internet Explorer (IE) version 11.0 and later
Google Chrome version 58.0 and later
Mozilla Firefox version 53.0.2 and later
Safari version 9.1 and later
Note
Do not use form fill on your browser while accessing the BE4000 portal.
Supported Telephony Port Tones and Phone Tones
Country
Telephony Port Tones
Phone Tones
Argentina
Yes
No
Australia
Yes
Yes
Austria
Yes
No
Belgium
Yes
No
Brazil
Yes
Yes
Canada
Yes
Yes
Chile
Yes
No
China
Yes
Yes
Colombia
Yes
No
Croatia
No
Yes
Cyprus
Yes
No
Czech Republic
Yes
Yes
Denmark
Yes
Yes
Estonia
No
Yes
Egypt
Yes
No
Finland
Yes
Yes
France
Yes
Yes
Germany
Yes
Yes
Ghana
Yes
No
Greece
Yes
Yes
Hong Kong
Yes
No
Hungary
Yes
Yes
Iceland
Yes
No
India
Yes
No
Indonesia
Yes
No
Ireland
Yes
No
Israel
Yes
Yes
Italy
Yes
Yes
Japan
Yes
Yes
Jordan
Yes
No
Kenya
Yes
No
Republic of Korea
Yes
Yes
Kuwait
Yes
No
Latvia
No
Yes
Lebanon
Yes
No
Lithuania
No
Yes
Luxembourg
Yes
No
Malaysia
Yes
No
Malta
Yes
No
Mexico
Yes
No
Republic of Montenegro
No
Yes
Nepal
Yes
No
Netherlands
Yes
Yes
New Zealand
Yes
No
Nigeria
Yes
No
Norway
Yes
Yes
Oman
Yes
No
Pakistan
Yes
No
Panama
Yes
No
Peru
Yes
No
Philippines
Yes
No
Poland
Yes
Yes
Portugal
Yes
Yes
Russian Federation
Yes
Yes
Saudi Arabia
Yes
Yes
Serbia
No
Yes
Singapore
Yes
No
Slovakia
Yes
Yes
Slovenia
Yes
Yes
South Africa
Yes
No
Spain
Yes
Yes
Sweden
Yes
Yes
Switzerland
Yes
No
Taiwan
Yes
Yes
Thailand
Yes
Yes
Turkey
Yes
Yes
United Arab Emirates
Yes
No
United Kingdom
Yes
Yes
United States of America
Yes
Yes
Venezuela
Yes
No
Zimbabwe
Yes
No
Language Support
Language
Phone Display
Voicemail and System Prompt Language
Self-Care Portal
(End User access only)
Arabic
Yes
Yes
Yes
Bulgarian
Yes
No
No
Chinese (China)
Yes
Yes
No
Chinese (Hong Kong)
Yes
Yes
Yes
Chinese (Taiwan)
Yes
Yes
Yes
Croatian
Yes
No
No
Czech
Yes
No
No
Danish
Yes
Yes
No
Dutch
Yes
Yes
Yes
English (UK)
Yes
Yes
Yes
English (US)
Yes
Yes
Yes
Estonian
Yes
No
No
French (Canada)
Yes
Yes
Yes
French (France)
Yes
Yes
Yes
German
Yes
Yes
Yes
Greek
Yes
No
No
Hebrew
Yes
Yes
No
Hungarian
Yes
Yes
No
Italian
Yes
Yes
Yes
Japanese
Yes
Yes
Yes
Korean
Yes
Yes
Yes
Latvian
Yes
No
No
Lithuanian
Yes
No
No
Norwegian
Yes
Yes
No
Polish
Yes
No
Yes
Portuguese (Brazil)
Yes
Yes
Yes
Portuguese (Portugal)
Yes
Yes
No
Romanian
Yes
No
No
Russian
Yes
Yes
No
Serbian
Yes
No
No
Slovak
Yes
No
No
Slovenian
Yes
No
No
Spanish (Spain)
Yes
Yes
Yes
Spanish (Latin America)
Yes
Yes
Yes
Spanish (Mexico)
Yes
Yes
Yes
Swedish
Yes
Yes
No
Thai
Yes
No
No
Turkish
Yes
Yes
Yes
Supported SIP Service Provider Configuration Templates
BE4000 simplifies the SIP trunk configuration tasks by providing configuration templates specific to SIP service providers. SIP configuration templates are available for the following SIP service providers:
Bell Canada
Bell MTS
Callcentric
CenturyLink
IntelePeer
Level 3
Malaysia Telecom
Novum Networks
QSC
SIP.US
Telstra
Vitelity
VozTelecom
Note
If your SIP service provider does not have a configuration template that is supported in the BE4000, you can configure SIP trunk using the Custom template.
