Inbound Call Mapping
You can map the incoming calls of a DID number to an Auto Attendant, Extension, or Hunt Group. You can also set a default target for all the DID numbers belonging to a service provider.
Step 1: Choose a default target for all incoming calls belonging to a service provider. If there is a registered number that is not assigned with any target type, then the incoming calls are place on the default target set for the service provider.
- Hunt Group
- Auto Attendant
Step 2: Specify the number of digits sent by the service provider. Range is from 2 to 15 and All Digits.
The DID numbers that are registered to SIP Trunk and Line Cards are listed by default.
Step 3: Choose a target type for each registered number. Choose one of the following and enter corresponding details in the respective fields:
- Auto Attendant—You can map the incoming calls on the DID number to the Auto Attendant. The Auto Attendant menu options is played when the callers dial the DID number. You choose one of the following as the target number:
- Auto Attendant Pilot Number—Choose pilot number of the Auto Attendant.
- Greeting Admin—You can assign a Direct Inward Dial (DID) number as the number to log in the Auto Attendant Alternate admin settings. The customer administrator (or an end user with “PromptAdministrators” privileges), can dial the DID number instead of 70397 to reach the Auto Attendant admin settings on the phone.
- Extension—You can select any one of the existing extensions. The incoming calls on the DID number ring on the specified extension.
- Hunt Group—You can map the incoming calls on the DID number to an existing hunt group. The incoming calls on the DID numbers ring on the extensions belonging to the specified hunt group.