Cisco Business Edition 4000

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End of Life - Communications

Appliance Release

Partners who wish to migrate away from BE4000 can submit a form to request their device to be released
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The Business Edition 4000 is now End of Sale (05/21/20)

Please read the migration/release plan for partners and customers

The Business Edition 4000 has now reached the End of Sale date. New BE4000 solutions can no longer be purchased, however we will continue to support our existing users.

As a partner or customer with a BE4000 solution you need to make the decision whether to release your BE4000 appliance from the BE4000 portal and use it like an ISR4321 running CME/CUE or continue to use your appliance as part of the BE4000 solution up until the SW EoL date.

If you wish to reuse your BE4000 appliance for Cisco Webex Calling you will need to release it from the portal.

This decision should be made between both partner and customer. For details on what this involves please read the “Business Edition 4000 End of Sale Announcement” communication below and the linked resources.

Migration & appliance release plan for partners and customers (05/21/20)

Requesting a BE4000 device release process.

Step 1: From the 22nd of May 2020 Partners can request their BE4000 appliance be released from the BE4000 portal by filling in this web form https://go.be4000.cisco.com/support/apprelease. All new requests must originate from this form, for anything else relating to a be4000 migration/release or End of Life please contact: be4000-eol@cisco.com

Step 2: The BE4000 team will contact you to confirm the receipt of the request and to arrange a date for release along with any actions to be taken by the partner/customer.

Step 3: The BE4000 team will remotely release the device on the agreed date. Please note the following:

  1. The appliance will be released from the BE4000 portal and will not be able to reconnect; the appliance will be locally managed only. If your BE4000 is part of a multi-site deployment with intersite dialling please mention this on the form.
  2. The configuration of the appliance will be changed however the call control functionality should not be altered.
  3. A new local account will be setup for the partner or customer for SSH/Console access.
  4. Confirmation and testing of a successful appliance release will be required to avoid any unexpected issues. We may need to work with a technically proficient contact on site to verify the appliance release.

Step 4: Transferring Licensing – this must only be done after the appliance is released

  1. Once the BE4000 appliance has been released from the portal Cisco will add the equivalent number of preputial licenses to the customers Smart Account, this includes UC-Tech, CME, CUE licenses (this is done through the global licensing team).
  2. Cisco will then inform the partner to open a Cisco support case to request the cancelation of the BE4000 subscription and credit back for the remaining term; this will be applied to the account holder.
  3. Customers are responsible for making sure all of their remaining BE4000 phones (on other appliances) are still covered by a subscription. Likewise, all CME registered phones on the released BE4000 appliance should be licensed.
  4. Cisco recommend purchasing SWSS (Software Support Service) for the released appliance.

Step 5: The BE4000 will be removed from the BE4000 portal. Partners and customer admins will no longer have access to this device from be4000.cisco.com. End users will no longer have access to myphone.cisco.com.

Courtesy email: The Business Edition 4000 End of Sale end End of Life has been announced (11/11/19)

Business Edition 4000 End of Sale Announcement

On the 22nd November 2019, Cisco announced the End-of-Sale of the BE4000 solution.  This includes both the hardware (appliance) and subscriptions (which includes the BE4000 management portal).  This means that following a standard 6-month Cisco notice period, customers will no longer be able to purchase the BE4000 solution from 22nd May 2020. There will be no immediate impact to existing BE4000 customers, as the solution will remain active for 3 years until the End of Life on 31st May 2023.

As a valued partner of Cisco we have identified that you have an existing BE4000 customer base. We understand that the withdrawal of any product is disruptive for both partners and customers. There may be existing pipeline and opportunities currently being worked on and you will also have your existing customer base to consider. Please rest assured that there will be no immediate impact to existing BE4000 customers, as the solution will remain active for 3 years after the last day of sale.

There are two formal announcements with key dates and essential information about the End-of-Sale and End-of-Life stages that impact the Appliance and the Solution Subscriptions. You should familiarize yourself with these key dates and stages. These can be found here.

We recognize at this point that it is important you clearly understand the options available for your customers and that Cisco has a commitment to ensure our customers have a continued, viable solution to meet their business needs. To this end, we are highlighting the following options for customers with active subscriptions.

Option One: Migrate to Cloud Calling with Cisco Webex Calling.

Option Two: Release appliance for local management of unified communications features.

Option Three: Remain with the existing solution until end of life on 31st May 2023.

After 22nd May 2020 Customers can request for their appliance to be released for local management and cancellation of their BE4000 subscription. Cisco will undertake the process to release customer appliances for local management, allowing you to help customers achieve their ongoing requirements.

Customers who request local management and cancel their subscription before 15th May 2021 will receive:

  • Equivalent perpetual licenses to maintain the right to use Communications Manager Express (CME) and Cisco Unity Express (CUE)
  • A Cisco led conversion from cloud to local managed configuration

Note: Customers should purchase SWSS for CME and CUE licenses to benefit from TAC support and software upgrades once the appliance is released.

Note: A valid BE4000 subscription and a Smart License registered appliance is required to request an appliance release.

What happens if your Customers do nothing?

If you do nothing, the Solution and Subscription will end of life on the 31st May 2023. At this point it will not be possible to make changes or alterations through the management portal.

Whatever your Customer decides, you have a 3-year window to implement an alternative solution and we strongly recommend you talk to your Customer at the earliest convenience to discuss in detail the options available to them. They will then be able to make an informed decision about which is the best approach for their specific business needs. Additional information including FAQ’s and a Partner Overview Deck is available on SalesConnect to help guide you.

End of Sale & End of Life Bulletins

Cisco Business Edition 4000 End of Sale Partner Overview Deck – PPTX

Cisco Business Edition 4000 End of Sale Positioning and FAQ’s – PDF 

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