Cisco Business Edition 4000

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October 31, 2018 – What’s New

Block Incoming Calls from Specific Numbers New!

Cisco Partners and Customer Administrators can block incoming calls from specific numbers. This feature is basically useful in blocking the unsolicited calls from telemarketers.

Add the numbers that you want to block on the Inbound Call Blocking page under Manage Site > Inbound Call Blocking. Each number can have a minimum of 3 digits and a maximum of 32 digits. Do not include international or national access digits when adding numbers. You can add a maximum of 100 numbers.

View IP Address and Firmware Version of Phones Updated!

Cisco Partners and Customer Administrators can view the IP address and operating system version of each phone on the Manage Site > Phones page. The columns containing IP address and operating system version are hidden by default. To view, perform the following steps:
  1. Click Edit Columns
  2. Check the IP Address and Version check boxes
  3. Click Update

Allow Calls to Blocked Numbers New!

Cisco Partners and Customer Administrators can allow specific extensions to make calls that are blocked in the dial plan.

Allow calls to blocked numbers check box is added on the “Additional Settings” page available while adding and modifying extension under Manage Site > Extensions.

Enable Privacy for specific phones Update!

Privacy enables phone users to block other users who share the same directory number from seeing call information, resuming a call, or barging into a call on the shared line.

Note: Privacy must be enabled for shared lines only.

Privacy is disabled for all phones by default. You can choose to enable or disable privacy for specific phones. To enable, check the Privacy check box available on the “Additional Settings” page under Manage Site > Phones > Modify Phone.

Privacy Button feature provides an option to toggle the privacy feature on and off on the phone display by the end user. When the Privacy Button check box on the “Additional Settings” page under Manage Site > Phones > Modify Phone is checked, a line button is assigned with Privacy. End User can toggle this softkey to enable and disable privacy.

If Privacy is enabled and Privacy Button is disabled, then the end user does not get an option to toggle the Privacy mode on and off.

Note: Privacy-button check box is visible only when Privacy check box is enabled.

View Hunt Group Name on the Phone Update!

If a phone belongs to multiple Hunt Groups, and an incoming call is received from one of the Hunt Groups, the name of the Hunt Group is displayed on the phone display.

Enable Message Waiting Indicator (MWI) while modifying Personal Voicemail Box Update!

Cisco Partners and Customer Administrators can enable or disable the MWI for specific end users while modifying a Personal Voicemail Box.

Enable MWI check box is added on the “Voicemail” page under Manage Site > Personal Voicemail Box > Modify.

Note: Enable MWI check box is available only when the Enable Voicemail check box is checked.

Additional Changes Update!

Paging Extension should be same as Extension Length: The number of digits while adding a paging extension for an FXO line card must be the same as the number of digits defined for extension length on the System Settings page.

FXO Line Cards – Field Name Changes: While configuring the paging extension on for an FXO line card during the initial site deployment and post site deployment, the “Name” field is renamed to “Label” and the “Number” field is renamed to “Extension”.

For full details of all the changes in this release, please read the full release notes.

September 19, 2018 – What’s New

Call Queueing in Huntgroups New!

BE4000 supports call queuing in Hunt Groups. When all agents in the hunt group are busy, incoming calls wait in a queue until one of the agents become free. Thus, the calls are not disconnected but made to wait.

Comfort greeting is a pre-recorded voice message, that can be played while the callers wait in the queue. Cisco Partners and Customer Administrators can set the frequency in which the comfort greeting is repeated. Frequency ranges from 30 to 120 seconds and the default is 60 seconds. Thus, call queuing enhances the experience of the incoming callers.

Task Log New!

BE4000 records the history of all the changes that are made to a site in the past 60 days. The details contain the name of the task, user who performed the task, timestamp, and the status of the task performed. The task log helps in troubleshooting the issues, if any. Both Cisco Partners and Customer Administrators can view the trace files.

Click Manage Site > Reports > Task Log to view the list of tasks performed. Select the date range using the calendar available at the top of the page. Click View Trace under “Actions” column to view the trace file.

Note: Task Log contains the list of tasks that are performed only after the initial site deployment. If you redeploy the BE4000 site, the task log for the previous deployment is not listed.

Email Notification New!

An email notification is sent to customer administrators after 30 minutes of the BE4000 site going to the “Offline” state. If the BE4000 site continues to remain in the “Offline” state, the email notification is sent every 24 hours.

If the BE4000 site is brought to the “Offline” state intentionally, we recommend you to mark the site as “Inactive” to avoid receiving any further email notifications.

When the site comes back to the “Online” state, an email notification is sent to the customer administrators immediately.

NIM Cards - FXO and FXS Update!

Cisco Partners and Customer Administrators can specify the values for “Input Gain” and “Output Attenuation” while adding or modifying line cards containing FXO or FXS ports. By default, the values are set to “0” and the default values are sufficient for having good voice quality on PSTN calls. However, if there are any issues with the voice quality, you can try modifying the values of “Input Gain” and “Output Attenuation” values for improving the voice quality.

Two new fields, Input Gain (db) and Output Attenuation (db) are introduced while adding or modifying line cards containing FXS or FXO ports.

Hunt Group Update!

You can now configure up to a maximum of 20 Hunt Groups.

Extensions Update!

A new field Extension Label is added to “Basic Info” page that appears while adding or modifying extensions.

Recovery Code Update!

During partner registration, Rescue Code page is renamed to Recovery Code.

For full details of all the changes in this release, please read the full release notes.

August 1, 2018 – What’s New

Paging Groups New!

 

Paging Groups can now be configured based on your requirements in both initial deployment and post deployment. Paging provides a one-way voice path to the phones that have been designated to receive paging. The paged phone automatically answers the page in speakerphone mode with mute activated.

  • You can define a pilot number to relay audio pages.
  • You can add a maximum of 10 paging groups including the ‘PageAll’ group
  • ‘PageAll’ is has been made editable meaning you can add or remove custom paging groups and exclude specific phones

Line Cards Update!

The look and feel of the ‘Line Cards‘ configuration and management page has been changed, each line now has a separate tab (see animation above).

In addition to this, a new Type drop-down has been added to all types of supported line cards.

NIM Card TypeOptions for “Type” drop-down list
  • NIM-2FXS
  • NIM-4FXS
  • NIM-2FX/4FXO
    • Disabled
    • Analog Phone
    • Paging
    • Automatic Ringdown

“Automatic Ringdown” is available only for FXS lines.

  • NIM-2FXO
  • NIM-4FXO
  • NIM-2FX/4FXO
  • Disabled
  • Trunk
  • Paging
  • NIM-2BRI-NT/TE
  • NIM-4BRI-NT/TE
  • NIM-1MFT-T1/E1
  • NIM-2MFT-T1/E1
  • NIM-4MFT-T1/E1
  • Disabled
  • Trunk

Phone Management Update!

  • You can now reset all phones associated with the BE4000 at once.
    • Click Bulk Action > Reset All Phones > Reset on the Manage Phones page.
  • A new set of wallpapers and ringtones are available for Cisco IP Phone 8800 Series. You can change the phone wallpaper based on your preference.

Note: You cannot upload custom wallpapers and ringtones. You can only choose from the available set of wallpapers and ringtones.

For full details of all the changes in this release, please read the full release notes.

BELOW IS SECTION TO EDIT COMPONENTS ON THE FRONT PAGE

Feature Updates

20 August 2018 - Product Update

This update includes a brand new landing page,
new configuration template options and
other additional changes.
Learn More
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