The Business Edition 4000 is now end of sale and and will reach end of life May 31, 2023. Please read through the EoL communications to explore your options.

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Cloud connectivity issues

First make sure the service is available by checking: https://status.be4000.cisco.com/

If the portal service is available, please make sure your network is available to connect to UDP ports 500 and 4500. You can test this by using the tool found at https://portcheck.be4000.cisco.com. The video below shows you how to use the tool.