Cisco Business Edition 4000

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Prerequisites and design considerations

Portal Access

  • For partners, access to Cisco Business Edition 4000 Partner Portal is managed by Cisco Partner Self Service (PSS) portal. Partner user roles are defined by the Cisco Partner Administrator in the PSS portal. Partner users must have a Cisco.com login and be associated with a Cisco partner. Once the partner user role is defined in the PSS portal, the partner user can access the BE4000 appliance from the URL be4000.cisco.com.
  • For customer administrators and end users, the access to Cisco Business Edition 4000 Selfcare Portal is enabled after the successful deployment of the appliance. Registration emails are sent for notification.

Introductory Video

  • If you are logging in to the BE4000 Management portal for the first time, you must watch an introductory video. The video contains information about how to configure, deploy, and manage a BE4000 site. You can add or edit the BE4000 sites only after watching the complete video.

Customer Network

BE4000 requires certain network specifications for its deployment. Ensure that the customer network meets all the requirements before adding a site in the Cisco Business Edition 4000 Management Portal.

BE4000 Management Tunnel

Cisco Business Edition 4000 requires permanent access to the internet to communicate with the cloud portal, receive NTP time updates, receive software upgrades, and if configured, for carrying SIP traffic.If the internet connection is lost, the BE4000 still handles the calls that do not involve calls over the internet.

The following DMVPN Ports and Protocols are required to be open outbound on the connection used to connect to theCisco Business Edition 4000 Management cloud:

  • UDP Port 500
    • Internet Security Association and Key Management Protocol (ISAKMP). Used in IKE
  • UDP Port 4500
    • NAT Traversal (NAT-T). When the BE4000 is behind NAT, NAT-T encapsulates ESP in UDP port 4500 to allow ESP to communicate in and out of the network
  • HTTP (port 80) and HTTPS (port 443) access from the BE4000 to the internet
  • Outbound access to Domain Naming System (DNS): DNS port 53 must be open
  • ICMP (Internet Control Message Protocol) access to SEA (208.115.101.160/27) and DFW (4.16.236.64/27) servers

Note: Each BE4000 appliance needs to be connected behind a NAT device behind a public IP address for management connectivity. Multiple BE4000 appliances cannot be configured behind the same public IP address.

DHCP Server

  • By default the BE4000 uses a DHCP address for initial deployment. A static address may be configured locally if a DHCP server is not available. Connection can be via console, or Ethernet to the MGMT port.
  • When deploying Cisco Unified IP Phones, it is necessary for the phones to automatically discover the BE4000 to download phone configuration files. DHCP Option 66 and/or DHCP Option 150 is required to provide the TFTP address of the BE4000 for connecting the IP phones. If neither DHCP option 66 nor DHCP Option 150 is available, you must manually configure each IP phone’s TFTP configuration with the IP address of the BE4000.

Note

The following IP Networks are not supported:

  • 10.0.1.x/24
  • 10.0.2.x/24
  • 10.0.3.x/24
  • 10.1.1.x/24
  • 10.1.2.x/24
  • 10.1.3.x/24
  • 10.2.x.x/16
  • 10.3.x.x/16

BE4000 in Voice VLANs

Before the phone has its IP address, the phone determines which VLAN it should be in by the Cisco Discovery Protocol (CDP) negotiation that takes place between the phone and the switch. This negotiation allows the phone to send packets with 802.1Q tags to the switch in a “voice VLAN” so that the voice data and all other data coming from the computer behind the phone are separated from each other at Layer 2. Voice VLANs are not required for the phones to operate, but they provide additional separation from other data on the network.Voice VLANs can be assigned automatically from the switch to the phone, thus allowing for providing Layer 2 and Layer 3 separation between voice data and all other data on a network. A voice VLAN also allows for a different IP addressing scheme because the separate VLAN can have a separate IP scope at the Dynamic Host Configuration Protocol (DHCP) server.

The BE4000 can be deployed on the voice VLAN or on a different IP subnet. In both the ways, the BE4000 needs to have directed routed access to all phones, and be able to access the internet.

Note: The BE4000 proxies the media. Phones only need signaling and media connectivity to the BE4000. They do not need signaling nor media connectivity to other phones.

Supported SIP VoIP Trunk Connectivity

Please refer to the ‘SIP Trunk Connectivity‘ article for more details.

Limitations

Direct Inward Dial (DID) Numbers—Up to 98 numbers are supported for SIP trunks and 98 numbers for ISDN trunks (PRI and BRI).

SIP Trunk—Options Ping—Options Ping configuration added with the custom SIP template does not work as expected. If the SIP provider requires you to use Options Ping feature, contact the service provider on boarding team by sending an email to be4000-siptrunk@external.cisco.com.

Configuration Wizard—When a non-deployed configuration is edited, the first page of the configuration wizard is skipped. You cannot edit the Customer Name, and Location fields. In such a case, create a new configuration through the Business Edition 4000 partner portal.

NIM Cards

  • You can configure only one port for the following multiport BRI and PRI NIM cards:
    • NIM-2MFT-T1/E1
    • NIM-4MFT-T1/E1
    • NIM-2BRI-NT/TE
    • NIM-4BRI-NT/TE
  • You cannot configure a combination of BRI (NIM-2BRI-NT/TE, NIM-4BRI-NT/TE) and PRI (NIM-1MFT-T1/E1, NIM-2MFT-T1/E1, NIM-4MFT-T1/E1) cards on the BE4000 appliance post site deployment (under Manage Site > Line Cards (NIM) > Add NIM Card). If your network requires both BRI and PRI cards, we recommend you to configure the line cards during the initial site deployment (in the Setup Assistant).

Cisco IP Phone 8800 Series

  • Cisco Unified IP Conference Phone 8831 does not support Paging.
  • Cisco IP Phone 8800 Series currently supports only session line mode (SLM) with the BE4000. As a result only the 5 buttons on the left of the phone display can be used as feature buttons and programmed as desired. The 5 buttons on the right of the phone display can only be used as line buttons to perform tasks such as resuming a held call.

Voicemail Support on FXS—The FXS ports on NIM cards do not support voicemail. If you are using an analog phone on FXS port and require voicemail support, we recommend that a Hunt Group is configured such that when the analog phone does not answer, the call is re-directed to an IP phone that has voicemail.

Centrex Lines—Centrex lines are not supported. Only Plain Old Telephone Service (POTS) lines are supported through FXS cards.

ATA 190 Analog Telephone Adapters

  • Cisco ATA 190 Analog Telephone Adapter can be added only post site deployment. You cannot add during initial site deployment.
  • Cisco ATA 190 Analog Telephone Adapter can be added only under Manage Site > Phones. You cannot add Cisco ATA 190 Analog Telephone Adapter under Manage Site > Extensions and Manage Site > User Management.
  • A fax call does not fall back to voice only call after the fax is sent.
  • The following features are not supported:
    • Paging
    • Single Number Reach (SNR)
    • Speed dial

Call Detail Records and Emergency Alerting—These features are currently in development and are not intended for production use.

Supported Countries

BE4000 is available for deployment in the countries listed below. Dial plan and localization support for end user portal is also available for the following countries:

 
  • Australia
  • Austria
  • Belgium
  • Canada
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • India
  • Ireland
  • Italy
  • Luxembourg
  • Malta
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Oman
  • Poland
  • Portugal
  • Puerto Rico
  • Singapore
  • Slovakia
  • Slovenia
  • Spain
  • Switzerland
  • Turkey
  • United Arab Emirates
  • United Kingdom
  • United States of America
  • United States Virgin Islands

Supported Phones

Cisco Business Edition 4000 supports the following IP Phone Models containing Cisco enterprise software:

  • Cisco IP Phone 7800 Series
    • Cisco IP Phone 7811
    • Cisco IP Phone 7821
    • Cisco IP Conference Phone 7832
    • Cisco IP Phone 7841
    • Cisco IP Phone 7861
  • Cisco IP Phone 8800 Series
    • Cisco IP Phone 8811
    • Cisco Wireless IP Phone 8821
    • Cisco Unified IP Conference Phone 8831
    • Cisco IP Conference Phone 8832
    • Cisco IP Phone 8841
    • Cisco IP Phone 8845
    • Cisco IP Phone 8851 (Supports up to 2 Key Expansion Modules)
    • Cisco IP Phone 8861 (Supports up to 3 Key Expansion Modules)
    • Cisco IP Phone 8865 (Supports up to 3 Key Expansion Modules)
  • Cisco IP Phone 8800 Key Expansion Module (KEM)
  • Cisco ATA 190 Analog Telephone Adapter

—To ensure reliability and performance, your wireless LAN should meet the requirements that are outlined in the Cisco Wireless IP Phone 8821 and 8821-EX Wireless LAN Deployment Guide.

Note:

  • Cisco IP Phone 8851/8861 Key Expansion Module (CP-8800-A-KEM=) and Cisco IP Phone 8865 Key Expansion Module (CP-8800-V-KEM=) are not supported.
  • Cisco IP Phones containing Third-Party Call Control (3PCC) software are not supported.

Supported Line Cards

Cisco Business Edition 4000 supports a maximum of two line cards. The following are the supported line cards:

  • NIM-2FXS
  • NIM-2FXSP
  • NIM-4FXS
  • NIM-4FXSP
  • NIM-2FXO
  • NIM-4FXO
  • NIM-2FXS/4FXO
  • NIM-2FXS/4FXOP
  • NIM-2BRI-NT/TE
  • NIM-4BRI-NT/TE
  • NIM-1MFT-T1/E1 (requires PVDM4-32)
  • NIM-2MFT-T1/E1 (requires PVDM4-64)
  • NIM-4MFT-T1/E1 (requires PVDM4-128)

Supported Codecs in BE4000

BE4000 supports the following codecs:
  • G711 (both a-law and mu-law)
  • G729
  • G722
  • iLBC

Supported Browsers

Cisco Business Edition 4000 portals support the following browsers:

  • Microsoft Internet Explorer (IE) version 11.0 and later
  • Google Chrome version 58.0 and later
  • Mozilla Firefox version 53.0.2 and later
  • Safari version 9.1 and later

Note

Do not use form fill on your browser while accessing the BE4000 portal.


Supported Telephony Port Tones and Phone Tones

 
CountryTelephony Port TonesPhone Tones
ArgentinaYesNo
AustraliaYesYes
AustriaYesNo
BelgiumYesNo
BrazilYesYes
CanadaYesYes
ChileYesNo
ChinaYesYes
ColombiaYesNo
CroatiaNoYes
CyprusYesNo
Czech RepublicYesYes
DenmarkYesYes
EstoniaNoYes
EgyptYesNo
FinlandYesYes
FranceYesYes
GermanyYesYes
GhanaYesNo
GreeceYesYes
Hong KongYesNo
HungaryYesYes
IcelandYesNo
IndiaYesNo
IndonesiaYesNo
IrelandYesNo
IsraelYesYes
ItalyYesYes
JapanYesYes
JordanYesNo
KenyaYesNo
Republic of KoreaYesYes
KuwaitYesNo
LatviaNoYes
LebanonYesNo
LithuaniaNoYes
LuxembourgYesNo
MalaysiaYesNo
MaltaYesNo
MexicoYesNo
Republic of MontenegroNoYes
NepalYesNo
NetherlandsYesYes
New ZealandYesNo
NigeriaYesNo
NorwayYesYes
OmanYesNo
PakistanYesNo
PanamaYesNo
PeruYesNo
PhilippinesYesNo
PolandYesYes
PortugalYesYes
Russian FederationYesYes
Saudi ArabiaYesYes
SerbiaNoYes
SingaporeYesNo
SlovakiaYesYes
SloveniaYesYes
South AfricaYesNo
SpainYesYes
SwedenYesYes
SwitzerlandYesNo
TaiwanYesYes
ThailandYesYes
TurkeyYesYes
United Arab EmiratesYesNo
United KingdomYesYes
United States of AmericaYesYes
VenezuelaYesNo
ZimbabweYesNo

Language Support

 
LanguagePhone DisplayVoicemail and System Prompt Language

Self-Care Portal

(End User access only)

ArabicYesYesYes
BulgarianYesNoNo
Chinese (China)YesYesNo
Chinese (Hong Kong)YesYesYes
Chinese (Taiwan)YesYesYes
CroatianYesNoNo
CzechYesNoNo
DanishYesYesNo
DutchYesYesYes
English (UK)YesYesYes
English (US)YesYesYes
EstonianYesNoNo
French (Canada)YesYesYes
French (France)YesYesYes
GermanYesYesYes
GreekYesNoNo
HebrewYesYesNo
HungarianYesYesNo
ItalianYesYesYes
JapaneseYesYesYes
KoreanYesYesYes
LatvianYesNoNo
LithuanianYesNoNo
NorwegianYesYesNo
PolishYesNoYes
Portuguese (Brazil)YesYesYes
Portuguese (Portugal)YesYesNo
RomanianYesNoNo
RussianYesYesNo
SerbianYesNoNo
SlovakYesNoNo
SlovenianYesNoNo
Spanish (Spain)YesYesYes
Spanish (Latin America)YesYesYes
Spanish (Mexico)YesYesYes
SwedishYesYesNo
ThaiYesNoNo
TurkishYesYesYes

Supported SIP Service Provider Configuration Templates

BE4000 simplifies the SIP trunk configuration tasks by providing configuration templates specific to SIP service providers. SIP configuration templates are available for the following SIP service providers:

  • Bell Canada
  • Bell MTS
  • Callcentric
  • CenturyLink
  • IntelePeer
  • Level 3
  • Malaysia Telecom
  • Novum Networks
  • QSC
  • SIP.US
  • Telstra
  • Vitelity
  • VozTelecom

Note

If your SIP service provider does not have a configuration template that is supported in the BE4000, you can configure SIP trunk using the Custom template.

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