Cisco Business Edition 4000

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Managing account and site settings

Reset One Time Password

You can now reset the One Time Password (OTP) account of another user within the same partner organization.

Procedure

Step 1: From the dashboard, click  (people icon) to reset the OTP account. My People page is displayed.

Step 2: Click Reset OTP from Actions menu for the desired user.

Refer to ‘Log In to the Cisco Business Edition 4000 Management Portal Using Recovery Code’ below if you need to recover your account with your recovery code.

Change Your Customer Administrator Email Address

You can edit the customer administration details for a site if it changes administrator ownership.

Procedure

Step 1: Select the desired site that is online.

Step 2: To change the customer administrator details, right -click on the Actions Menu and click Manage Site.

Step 3: Under Overview, edit the Contact Information and save the changes.


Update Primary Contact Details

You can update your primary contact details in the Cisco Business Edition 4000 Partner portal.

Procedure

Step 1: Log in to the BE4000 portal.

Step 2: Click Manage Site from the Actions column for the desired site.

Step 3: Click edit (pen icon) under Contact Information.

Step 4: Choose the desired customer administrator’s email address from the Customer Admin Email drop-down list. Only the administrators belonging to the same customer is listed in the drop-down. The Contact Name field gets auto-populated based the chosen email address.

Step 5: Enter the phone number in the Outside Phone Number field. Provide the mobile number or a number that can be reached by outside the BE4000 system. Do not enter the extensions within the BE4000 system.


Add Secondary OTP Devices

You can add more devices to generate the One Time Password (OTP) required to access the BE4000 Partner Portal.

Before You Begin

A smart phone or tablet, other than the configured primary device, with One Time Password (OTP) client.

Procedure

Step 1: From the dashboard, click on your name displayed on the top-right corner.

Step 2: Click Settings. The Settings page is displayed.

Step 3: Click Add Device. Two-Step Authentication page is displayed with the list of configured devices.

Note: The nicknames for the devices are displayed

Step 4: Click Add Device. Two-Step Authentication page is displayed with the list of configured devices.

Step 5: Enter a nickname for your device. The name entered here is displayed on the OTP application configured on your smart phone or tablet.

Step 6: Click the One Time Password (OTP) client radio button and click Next.

Step 7: Scan the QR code using the OTP application on your smart phone or tablet and click Next.

Step 8: Enter the 6-digit security code generated by the OTP application on your smart phone or tablet and click Next.

Step 9: Save the rescue code displayed on the screen and click Next. Newly added device is listed in the Two-Step Authentication page.

Note:This recovery code is used to log in to the portal if you lose or replace your smart phone or tablet.

Step 10: (Optional) From the drop-down for the secondary device, click Primary to make the secondary device primary.

Note: You can set a secondary device as your primary device, from the sign-in screen as well.


Log In to the Cisco Business Edition 4000 Management Portal Using Recovery Code

If you have changed or lost your smart phone on which you had the OTP application configured with the BE4000, use the recovery code for logging in to the Cisco Business Edition 4000 Management Portal.

Before you begin

Have the recovery code that you received when you registered to the Cisco Business Edition 4000 Management Portal.

Procedure

Step 1: Enter the URL https://be4000.cisco.com.

Step 2: Click Sign in.

Step 3: Click Use Recovery Code.

Step 4: Enter the recovery code in the Recovery Code field.

Note: Using the recovery code permanently deletes all additional OTP accounts that you have created.

Step 5: Click Continue.

Step 6: Accept the Terms of Service.

Step 7: Click Continue.

Step 8: Enter the device name. The name entered here is displayed on the OTP application configured on your smart phone. Click Continue.

Step 9: Use the OTP application to scan the QR code. Click Continue.

Step 10: Enter the security code generated by your OTP application. Click Continue.

Step 11: Save the Recovery Code displayed on the screen.

Step 12: Click Continue.


Sign In to BE4000 Partner Portal Using a Secondary OTP Device

You can login to the BE4000 Partner Portal using any of the smart phones or tablets that you have configured with BE4000.
Before You BeginA smart phone or tablet configured with One Time Password (OTP) application.

Procedure


Step 1 Go to the URL: https:/​/​be4000.cisco.com/​.
Step 2 Sign in using your Cisco.com credentials.
Step 3 Click Change Device.
Step 4 Choose a device from the Select your TOTP device drop-down list.
Step 5 Click Continue.
Step 6 Enter the security code generated by your OTP application on your smart phone or tablet and click Continue.

Reset Password for a Customer Administrator OTP Account

You can reset the One Time Password (OTP) account of a customer administrator who owns a BE4000 site that is in the Online state.

Procedure

Step 1: Click Manage Site from the Actions column for the desired site.

Step 2: Click edit (pen icon) under Contact Information.

Step 3: Click Reset OTP.

NOTE: Resetting the OTP account mandates the customer administrator to create a new OTP application account when logging in to the Cisco Business Edition Selfcare Portal.


Modify Customer Administrator’s Phone Number

Procedure

Step 1: Click Manage Site from the Actions column for the desired site.

Step 2: Click edit (pen icon) under Contact Information.

Step 3: Enter the phone number. Provide the mobile number or a number that can be reached by outside the BE4000 system. Do not enter the extensions within the BE4000 system.

Step 4: Click Save.

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