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Selfcare Portal Account Settings

Add Additional Customer Administrators

You as a customer administrator, can add additional customer administrators. The newly added customer administrator can view all the BE4000 sites that are associated with the customer organization.

Note:

  • Cisco Partner cannot add or remove additional customer administrators.
  • You cannot assign a specific BE4000 site with the newly added customer administrator.

Before you begin

Have the name, email address, and contact number of the new customer administrator ready.

Procedure

Step 1: Log in to the Cisco Business Edition Selfcare Portal (https://myphone.cisco.com) as customer administrator.

Step 2: Click Admins on the dashboard.

Step 3: Click Add Admin.

Step 4: Enter the Name, Email, Contact Number. Role is chosen as “Admin” by default.

Step 5: Click Save.

An email containing the link to register to the Cisco Business Edition Selfcare Portal is sent to the entered email address.

Change Customer Administrator for a BE4000 Site

You can change the customer administrator who is assigned for a BE4000 site.

Before you begin

BE4000 site must be online.

Procedure

Step 1: Log in to the BE4000 portal.

Step 2: Click Manage Site from the Actions column for the desired site.

Step 3: Click edit (pen icon) under Contact Information.

Step 4: Choose the desired customer administrator’s email address from the Customer Admin Email drop-down list. Only the administrators belonging to the same customer is listed in the drop-down. The Contact Name field gets auto-populated based the chosen email address.

Step 5: Enter the phone number in the Outside Phone Number field. Provide the mobile number or a number that can be reached by outside the BE4000 system. Do not enter the extensions within the BE4000 system.

Remove Customer Administrators

A customer administrator can remove another customer administrator. When a customer administrator is removed, the admin permissions to view and modify BE4000 sites is also removed.

Procedure

Step 1: Log in to the Cisco Business Edition Selfcare Portal (https://myphone.cisco.com) as customer administrator.

Step 2: Click Admins on the dashboard.

Step 3: Click Remove Admin from the “Action” column corresponding to the desired customer administrator.

Step 4: Click Remove.

If the customer administrator who was removed had a BE4000 site assigned, then the portal automatically assigns the customer administrator who performed the “Remove Admin” action as the new customer administrator.

Resend Registration Email for BE4000 Customer Administrators

If a customer administrator has lost the initial registration email that is sent by the BE4000, you can resend it from the Admins menu.

Procedure

Step 1: Log in to the Cisco Business Edition Selfcare Portal (https://myphone.cisco.com) as customer administrator.

Step 2: Click Admins on the dashboard.

Step 3: Click Resend Registration Mail from the Action column corresponding to the desired name.

A pop-up appears after the email is successfully sent.

Log In to the Cisco Business Edition Selfcare Portal Using Recovery Code

Before you begin

Have the recovery code that you received when you registered to the Cisco Business Edition Selfcare Portal.

Procedure

Step 1: Enter the URL https://myphone.cisco.com.

Step 2: Click Sign in.

Step 3: Click Use Recovery Code.

Step 4: Enter the Recovery code in the Recovery Code field.

Using the recovery code permanently deletes all additional OTP accounts that you have created.

Step 5: Click Continue.

Step 6: Accept the Terms of Service.

Step 7: Click Continue.

Step 8: Enter the device name. The name entered here is displayed on the OTP application configured on your smart phone. Click Continue.

Step 9: Use the OTP application to scan the QR code. Click Continue.

Step 10: Enter the security code generated by your OTP application. Click Continue.

Step 11: Save the Rescue Code displayed on the screen.

Step 12: Click Continue.