Navigation

Managing Phones and using Extension Assigner

You can add new phones and provision the phones using extension assigner. A maximum of 200 phones can be configured at your site.

Note: The line buttons on the phone (including KEM) get configured sequentially. You cannot skip any button or organize the buttons as you desire.

Add a New Phone

You can add a maximum of 200 phones.

Procedure

Step 1: Log in to the BE4000 portal.

Step 2: Click Manage Site from Actions menu for the desired site on the dashboard.

Step 3: Click Phones.

Step 4: Click Add Phone.

Step 5: Enter the information in the fields.

Step 6: Click the arrows at the bottom of the screen to move to next screen or to go back to the previous screen.

Step 7: Click Yes.

Provision the Phone Using Extension Assigner

Extension Assigner allows you to assign an extension to a new or replacement IP phone.

Before You Begin
  • Note down the extension that needs to be configured for the user from the Cisco Business Edition Selfcare Portal (Manage Site > Extension)
  • BE4000 is accessible and your site is in the Online state
  • If you are provisioning Cisco Wireless IP Phone 8821, ensure that you have configured the phone with the wireless LAN.

Procedure

Step 1: Connect the phone to the network. The phone gets assigned with a temporary extension.

Step 2: Dial the Extension Assigner directory number 70000; When prompted for password, enter 1234.

Step 3: Enter the pound (#) key.

Step 4: Enter the permanent extension that has been configured on the portal for this user followed by the pound (#) key.

Step 5: Enter 1 followed by the pound (#) key to assign the extension.

Troubleshooting Phone Provisioning

If the provisioned phone is in the unregistered mode, check the following:

  • Whether the phone is connected to power and is operational
  • Whether the phone has an IP address and the TFTP address. If the MAC address is correct, phones must have lost its connection to BE4000. Unplug and plug the phones to the BE4000 network again
  • If the phone is unregistered even if the IP address and TFTP address are configured correctly, check whether BE4000 is reachable from the phone. If the phone is faulty, you have to replace the phone
  • Verify whether your site in Cisco Business Edition Selfcare Portal is in the Online state
  • Try resetting the phone. On the phone display, choose Applications > Admin Settings > Reset Settings > All.

Monitor Phones That Are Unregistered

When the phone attempts to register to BE4000, the phone displays a status message (either registered or unregistered). You can view the Offline or Not Registered phones on the Manage Phones page. Unregistered phones are monitored in real time.

Access Admin Settings on Phone

Procedure

Step 1: On the phone, press Applications.

Step 2: Select Admin Settings.

Step 3: Enter the password:

  1. If you are accessing Admin Settings before provisioning the phone, enter adg234.

  2. If you are accessing Admin Settings after provisioning the phone, enter ptwmjg.

Step 4: Press Sign-In.

Replace a Phone

NOTE: Do not delete the phone from the Portal. Deleting the phone from the portal removes all user-specific customization such as speed dials, single number reach, call forward.

You can replace a faulty phone device or upgrade to a new phone model. Replacing the phone involves the following steps:

  1. Unplug the existing or faulty phone from the network.
  2. Connect the new phone to the network.
  3. Provision the new phone using Extension Assigner.

Reassign Phone to a Different User

When there is a change in the user who is using the phone device, you can reassign the same phone device to the new user.

Procedure

Step 1: Delete the extension that was previously associated with the phone from the BE4000 Partner Portal. Go to Manage Sites > Extensions > Manage Extensions and click Delete from the Actions menu corresponding to the desired extension.

Step 2: Add an extension for the new user who uses the phone device in BE4000 Partner Portal.

Step 3: Use Extension Assigner to provision the phone with the extension associated with the new user.

Reset and Restart Phone

Cisco Unified IP phones must be rebooted after making any configuration changes so that the changes take effect. To reboot, you can either choose to reset or restart the phone. Configurations for phones are downloaded afresh when the phone is rebooted.

Reset Phone from the BE4000 Portal

Before you begin

Phone must be in “Registered” state

Procedure

Step 1: Log in to the BE4000 portal.

Step 2: Click Manage Site > Phones for the desired site from the Actions menu.

Step 3: Click Reset from “Action” menu on the Manage Phones page.

Step 4: Click Yes. The phones go offline temporarily for a few seconds and will not be able to make or receive calls until they come back online.

Reset All Phones from the BE4000 Portal

Before you begin

Phone must be in “Registered” state.

Procedure

Step 1: Log in to the BE4000 portal.

Step 2: Click Manage Site > Phones for the desired site from the “Actions” menu.

Step 3: Click Bulk Action.

Step 4: Choose Reset all phones.

Step 5: Click Reset. The phones go offline temporarily for a few seconds and will not be able to make or receive calls until they come back online.

Reset Phone Using Phone Softkeys

Before you begin

Phone must be in “Registered” state.

Procedure

Step 1: Press Applications.

Step 2: Select My Phone Apps > Reset Phone. The phone gets unregistered and registered again.

Restart Phone from the BE4000 Portal

Before you begin

Phone must be in “Registered” state.

Procedure

Step 1: Log in to the BE4000 portal.

Step 2: Click Manage Site > Phones for the desired site from the Actions menu.

Step 3: Click Restart from “Action” menu on the Manage Phones page.

Step 4: Click Yes.

Add a Key Expansion Module

Key expansion modules add extra buttons to the Cisco IP Phone 8800 Series phone. The buttons can be configured as Extension, Speed Dial, and BLF Speed Dial.

NOTE: KEM cannot be added during initial site deployment in the Setup Assistant. You can add KEMs only after the site is successfully deployed.

To add a KEM to your Cisco IP Phone 8800 Series, perform the following tasks:

Table 11 Add a KEM—Task Flow
Step Task Purpose Prerequisite
Step 1 Add a KEM on the BE4000 Portal Add a KEM for the Cisco IP Phone 8800 Series on the BE4000 portal. Site is in the Online state
Step 2 (Task performed on the site) Connect a KEM to a Cisco IP Phone Connect the KEM module to the Cisco IP Phone 8800 Series phone. After successfully connected, KEM pulls the configurations from the portal. KEM is adding on the BE4000 portal

Add a KEM on the BE4000 Portal

Procedure

Step 1: Click Manage Site from Actions menu for the desired site on the dashboard.

Step 2: Click Phones.

Step 3: Click Modify Phone from the Actions menu for the desired phone.

Step 4: Choose the desired number of KEMs from the Add-on Module drop-down list on the Basic Info page.

Step 5: Click the arrows at the bottom of the screen to move to next screens.

Step 6: Choose an action for each button from the Type drop-down list on the Buttons page. Enter the details based on your selection.

Step 7: Click Yes.

Connect a KEM to a Cisco IP Phone

Refer to Cisco IP Phone Key Expansion Module for detailed steps on connecting a KEM to a Cisco IP Phone.
Phones – Field Descriptions
Table 8 Basic Info
Field Description
Phone Type List of supported phone models.
Extension Extension number that is assigned to the end user.
COR Class of Restriction (COR). Enables the restrictions on the type of calls placed from the phone.
Device Name Name for the phone.
Busy Trigger per Button (1-50) The maximum number of calls allowed on an octo-line directory number before activating Call Forward Busy or a busy tone.
Session Transport Transport protocol.

  • TCP
  • UDP

By default, TCP is selected.
Video Video calling is enabled on the phone.

Table 9 Advanced Options
Field Descriptions
Block Conference Pattern Phone is prevented from initiating a conference to external numbers.
Overlap signal Called digits are sent one by one as they are received from the calling device.
Privacy-button Privacy capabilities are enabled for individual phones. Privacy prevents other phone users from viewing the call information or barging into a call on a shared-line number.

Note    Privacy is supported for calls on shared-lines only.
Privacy Phone-level privacy settings are modified on the phone.
Block Transfer-pattern Transfer restrictions are applied when a call transfer or conference is initiated toward external parties such as a PSTN trunk, SIP trunk.

Note    Transfer to local extensions are exempted from this restriction.
ATA-IVR-Password Password to access Interactive Voice Response (IVR) and change the default phone settings on Analog Telephone Adaptors.
Transfer Max-Length Maximum number of digits dialed for a call transfer.
Local Directory Local directory service on the phones are available. By default, Local Directorycheck box is checked.
My Phone Apps Local services on a phone’s My Phone Apps interface is made available. By default, My Phone Apps check box is checked.
 
Table 10 Buttons
Field Description
You can assign an extension, speed dial, or BLF speed dial for the buttons on the phone. Click the Actions column corresponding to the desired button to edit or add a task for button.
Type
  • Extension
  • Speed Dial
  • BLF Speed Dial
Note   
  • When an extension is shared between multiple phones, ensure that you check the Shared Line check box on the Modify Extensions > Advanced Settings page
  • The buttons on the phone are configured based on the following preference order:
    1. Extension
    2. Speed Dial
    3. BLF Speed Dial
Number Number to configure as an extension, speed dial, or BLF speed dial.
Name Name displayed for the button on the phone.

Table 11. Difference Between Reset and Restart Phone

Reset

Restart

Type of Reboot

Similar to power-off, power-on reboot.

Quick restart

DHCP and TFTP

Contacts DHCP and TFTP servers for updated configuration information.

Phones contact the TFTP server for updated configuration information and reregister without contacting the DHCP server.

Processing Time

Takes longer to process.

Faster processing.

When Required

  • Date and time settings

  • Network locale

  • Phone firmware

  • Source address

  • TFTP path

  • URL parameters

  • User locale

  • Voicemail access number

Can be used when updating the following:

  • Directory numbers

  • Phone buttons

  • Speed-dial numbers

  • Directory numbers

  • Phone buttons

  • Speed-dial numbers