Paging

Paging provides one-way voice path to the phones that have been designated to receive paging. The paged phone automatically answers the page in speakerphone mode with “Mute” activated.

By default, the BE4000 system creates a “PageAll” group that consists of all phones available in the site.

For details on how to send a page, see End-User Guides.

Whisper Paging

When the paged phone is busy with a connected call, the user of the paged phone can hear both the active conversation and the paging message. This is called Whisper paging.

Note: Whisper paging is enabled on all phones by default and cannot be disabled.

Paging Group

You can create paging groups with the desired set of phones and designate a specific number to relay audio messages. The number that is specified to relay audio messages is called as the Pilot Number.

When a caller dials the pilot number, each phone available in the paging group automatically answers the page in speaker mode. There is no need to press any button on the phone to answer the page.

The paged phone can receive the page when it is idle or busy on an active call. When the phone is busy on an active call, the user of the paged phone can hear both the conversation of the active call and the whisper page at a time.

By default, the BE4000 system creates the “PageAll” group consisting of all phones available in the site. To add members to the newly created paging group, you must first remove the members from “PageAll” group or any other paging group where the phone is already a member.

When a new paging group is created, by default, it is not part of the “PageAll” group. You can choose to add it to the “PageAll” group or to exclude.


Note

  • A phone can be part of only one paging group, including the “PageAll” group.

  • You can add a maximum of 10 paging groups, including the “PageAll” group.

  • A paging group cannot contain other paging groups in it. Only “PageAll” group can contain other paging groups in it.


When paging an extension that is shared on two phones (shared line), each phone on the shared line is treated separately. A phone that can be paged by two paging groups receives the page from the first paging group and ignores the page from the second paging group. When the page from the first paging group is disconnected, the phone can receive the page from the second paging group.

Paging is not considered a call and hence, a paging phone that is in a connected state can press another line to make a call using the phone’s softkeys.

A Cisco Partner can create paging groups during the initial site deployment. A Cisco Partner and the customer administrator can create or modify the paging group post site deployment.

Note: Paging is not supported on Cisco Unified IP Conference Phone 8831 and Cisco ATA 190 Analog Telephone Adapter.

Add a Paging Group

Ensure that you have the list of extensions that you want in the paging group.

Procedure

Step 1: Log in to the BE4000 portal.

Step 2: Click Manage Site > Paging.

Step 3: Click Add New Paging Group.

Step 4: Enter the information in the fields. For descriptions of the fields check the bottom of this article.

Step 5: Click Save.

Modify a Paging Group

Procedure

Step 1: Log in to the BE4000 portal.

Step 2: Click Manage Site > Paging.

Step 3: Click Edit from “Action” column, corresponding to the paging group that you want to modify.

Step 4: Modify the details of the paging group as required. For descriptions of the fields check the bottom of this article.

Step 5: Click Save.

Delete a Paging Group

Step 1: Log in to the BE4000 portal.

Step 2: Click Manage Site > Paging.

Step 3: Click Delete from “Action” column, corresponding to the paging group that you want to modify.

Step 4: Click Yes.


Field Descriptions

Field

Description

Group Name

Name of the paging group. Enter a minimum of 2 and a maximum of 30 characters.

Note

Only 0-9 a-z A-Z !#%,-./=_? are allowed.

Pilot Number

Number that is designated to relay audio pages. Pilot Number must contain same number of digits as that of the extension length.

Note

The first digit cannot be the same as the digit used for dialing an outside line, sending a call to voicemail automatically, and dialing an intercom extension.

Add Members

List of members in the paging group. Search for the members using the username or extension. You can also search for the members using the “Show Directory” option.

Save

Creates a paging group or saves the changes that are made to an existing paging group.