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Managing Night Service

Night service allows you to transfer the incoming calls to a designated set of extensions during closed hours. During the night service hours (also known as closed hours), calls coming in to the designated extension, known as night service extensions, sends a special “burst” ring to night-service phones (phones that receive the calls coming from the night service extension) that have been specified to receive the special ring. Phone users at the night-service phones can then answer the incoming calls for the night-service extensions.

NOTE: You can configure only one night-service phone per night-service extension.

Example

Nancy is a receptionist with extension 1234 at ABC organization having business hours from 0900 to 1700. When night service is configured, the calls received on extension 1234 between 17:00 and 08:59 is transferred to extension 5678 that is designated to receive calls during closed hours.

Night Service Manual Activation Code

Manual Activation Code allows a user to manually activate the night service mode on the phone. Manual Activation Code must start with asterisk (*) followed by a minimum of 4 digits. A maximum of 16 digits can be configured. Default value for manual activation code is *1234.

Example

ABC organization has set the night service activation code as *1234. Business hours is from Monday to Friday 09:00 to 17:00. If Nancy at the reception wants to log out for a couple of hours during the business hours, she can dial *1234 to trigger the night service mode on the phone. The incoming calls to her extension are transferred to the designated night service phone when she is away. When she is back, she can dial *1234 to log out of the night service mode and enter the business hours mode to receive the incoming calls.

Configure Night Service

Table 18 Configure Night Service—Task Flow
Step	Task	Purpose	Prerequisite
Step 1	Activate Night Service	Activate and enter the active hours for Night Service.	—
Step 2	Designate an Extension for Night Service Hours	Configure the extension that you want to designate as the Night Service phone.	—
Step 3	Designate Extension to Receive Calls During Night Service Hours	Configure the extension that you want to designate to receive Night Service calls.	—

Activate Night Service

Procedure

Step 1: Click Actions corresponding to your site from the Dashboard.

Step 2: Click Night Service under Manage Site.

Step 3: Turn on the slider to enable Night Service.

Step 4: (Optional) Enter the Manual Activation Code.

NOTE: Manual Activation code is used to manually trigger night service mode during business hours. Manual Activation code must start with an asterisk (*) and requires a minimum of four digits. A maximum of 16 digits can be configured. Default value is *1234.

Step 5: Enter the active hours for Night Service.

You cannot overlap the end time of Night Service and the opening time of the business hours. For example, if your business closes at 17:00 and opens next day at 09:00, enter the Night Service hours as 17:00 and 08:59. You cannot enter 09:00 as it overlaps with the open business hours. Night Service hours must be entered in 24-hour time format.

Step 6: Add the business holidays when you want the Night Service to be active.

Step 7: Click Yes to save the changes.

Designate an Extension for Night Service Hours

Procedure

Step 1: Click Actions corresponding to your site from the Dashboard.

Step 2: Click Extensions under Manage Site.

Step 3: Click Modify Extension from Actions column for the extension that you want to designate as Night Service phone.

Step 4: Enter the number to which calls must be forwarded during night service hours in the Night Service field on Call Forward page.

Step 5: Check the Night Service Bell check box on the Additional Settings page.

NOTE: You must configure Night Service Bell for all the Night Service phones designated to receive Night Service calls. The Night Service bell ensures that all the phones designated for Night Service receive the burst ring.

Step 6: Click Yes to save the changes.

Designate an Extension to Receive Night Service Calls

Procedure

Step 1: Click Actions corresponding to your site from the Dashboard.

Step 2: Click Extensions under Manage Site.

Step 3: Click Modify Extension from Actions column for the extension that you want to designate to receive Night Service calls.

Step 4: Check the Night Service Bell check box on the Additional Settings page.

Step 5: Click Yes to save the changes.