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Managing Line Cards

BE4000 allows you to connect to traditional telephony services and devices by adding Network Interface Modules (NIM). You can add a maximum of two NIM cards (also known as Line cards).

On the portal, you can add a new NIM card or edit an existing NIM card. Currently, removal and replacement of NIM cards are not supported on the BE4000 portal.

Add a Line Card

Before You Begin

  • A line card must be installed into the BE4000 appliance
  • Have the DID numbers for the line cards ready

Procedure

Step 1 Log in to the BE4000 portal.
Step 2 Click Manage Site from Actions menu for the desired site on the dashboard.
Step 3 Click Line Cards (NIM).
Step 4 Click Add NIM Card.
Step 5 Add the DID numbers on the Direct-Inward-Dial page.

Note    Do not add FXO line numbers. FXO line numbers can be added as port configurations on the upcoming Line Card page.
Step 6 Enter the configuration details based on the type of card inserted.

Note    If you already have a line card installed into your BE4000 appliance, then it automatically gets listed. However, you cannot edit the configurations of an installed line card while adding a new line card.
Step 7 Enter the details in the Inbound Call Mapping and Outbound Caller ID pages based on your requirements.
Step 8 Click Yes to save the changes.

Note    The phone systems go offline and you cannot make or receive calls until the updates are successfully completed.
Step 9 Click Done.

Note    Ensure that emergency services, DID numbers, and card features are tested and verified.

Edit a Line Card

Before You Begin

  • A line card must be installed into the BE4000 appliance

Procedure

Step 1 Log in to the BE4000 portal.
Step 2 Click Manage Site from Actions menu for the desired site on the dashboard.
Step 3 Click Line Cards (NIM).
Step 4 Click Edit Configuration.
Step 5 Modify the required details for the installed line cards. For field descriptions, refer Line Card – Field Descriptions.

Note    You cannot change the card type (T1 PRI to E1 PRI or E1 PRI to T1 PRI) for the following cards:

  • NIM-1MFT-T1/E1
  • NIM-2MFT-T1/E1
  • NIM-4MFT-T1/E1
Step 6 Click Yes to save the changes.

Note    The phone systems go offline and you cannot make or receive calls until the updates are successfully completed.
Step 7 Click Done.

Note    Ensure that emergency services, DID numbers, and card features are tested and verified.

 

Troubleshooting the status of a Line Card

Click Manage Site > Line Cards (NIM) to check the status of the line cards configured on your BE4000 appliance. The Installed Hardwaresection provides the detailed status of the line cards including the timestamp when the line card status was fetched. You can click Refreshto fetch the latest status of the line cards.

Note

It takes around 30 seconds to fetch the status of the line cards.
Figure 1. Line Card Status Summary

Table 1 Line Card Status Analysis
Column Description
Slot Two line cards slots available in the BE4000 appliance. NIM 1 and NIM 2 are always displayed irrespective of the card inserted on to the BE4000 appliance.
Card Type Type of card inserted on to the BE4000 appliance. If you have not inserted a line card, “No card found” is displayed.
Status Based on your line card configuration, one of the following is displayed:
Good Line card is in service. DSP resources and all the ports are in service.
Not Configured The line card is inserted on the BE4000 appliance, but not configured on the BE4000 portal. Click Add NIM Card under “Manage Card Settings” section to configure the line card.
Needs Attention There is an error related to the line card service. Either DSP resources or one of the ports is not in service. Click Needs Attention to see the detailed status.
DSP DSP (PVDM4) resources available for the line card. DSP resources are required for configuring the ports.
(Needs Attention) Either DSP resources are not available or DSP resources are not in service. Click Needs Attention to see the detailed status.
DSP is available and in service.
Port The number of ports available for the line card type is listed with its status. The status of the ports can be one of the following:

(Needs Attention)

 Either port is not configured or not in service. Click Needs Attention to see the detailed status.
Port is in service.

Click Needs Attention for detailed status.

Figure 2. Line Card Detailed Status

Click Show corresponding to the L1 Status for error report.

Figure 3. L1 Status

Click Cycle Port to disconnect and reconnect the port. When you recycle the port, all active calls on the port are disconnected.

Figure 4. Cycle Port