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Managing a SIP Trunk

SIP Trunk can be configured on the BE4000 during the initial deployment. However, in case, if the SIP Trunk is not added during the initial deployment, it can be added post site deployment.

If SIP trunk is added during initial deployment, you can remove it from BE4000 post site deployment.

NOTE:

  • You cannot modify the SIP Trunk configurations. You can only add or remove the SIP Trunks.
  • You can add only one SIP Trunk per site.

Add SIP Trunk

Ensure that you have

  • The DID numbers provided by your SIP service provider
  • The inbound call mapping and outbound caller ID display preference ready

Procedure

Step 1: Log in to the BE4000 portal.

Step 2: Click Manage Site > SIP Trunk for the desired site from the Actions menu.

Step 3: Click Add SIP Trunk.

Step 4: Add DID Numbers on the Direct Dial Numbers page.

Step 5: Add SIP Trunk details on the SIP Trunk page.

Note: Choose your provider from the “Provider Template” or use “Custom”. To have a new provider added as template, or to request assistance, contact the dedicated SIP Support Team (be4000-siptrunk@external.cisco.com). Do not open a TAC case as they will not be able to assist you.

Step 6: Choose a default target for each service provider from the Default Target drop-down list on the Inbound Call Mapping page. Based on your preference, choose a target type (auto attendant, extension, or hunt group) for each extension from Target Type drop-down and choose a corresponding target number from Target Number drop-down list

Step 7: Choose a default outbound DID for each service provider from the Default Outbound DID drop-down list on the Outbound Caller ID page. Based on your preference, choose a DID number as Caller ID for each extension from the Caller ID drop-down list.

Step 8: Click Yes to save the changes.

Remove SIP Trunk

Removing the SIP Trunks from the BE4000 removes all the configurations that are related to SIP trunk.

Before you begin

Ensure that you have a SIP Trunk already configured.

Procedure

Step 1: Log in to the BE4000 portal.

Step 2: Click Manage Site > SIP Trunk for the desired site from the Actions menu.

Step 3: Click Delete SIP from the Actions menu.

You get an option to save or purge the DID numbers that are associated with the SIP Trunk. If you choose to save, the DID numbers are stored in the system and provides an option to load the same while adding a new SIP Trunk in future. If you choose to purge, all the DID numbers get deleted from the system.

Step 4: Click Save or Purge, based on your preference for saving DID numbers.

Manage Trusted IP Address List

Before you begin

Have the list of IP addresses to be added, modified, or deleted.

Procedure

Step 1: Log in to the BE4000 portal.

Step 2: Click Manage Site > SIP Trunk for the desired site from the Actions menu.

Step 3: Click SIP Trunk.

Step 4: Click Trusted List at the top of the page. “Modify Trusted List” page appears.

Step 5: Click Add Row and enter the IP address in the newly added row.

Step 6: (Optional) You can modify or delete the IP addresses, if necessary.

Step 7: Click Save.