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Managing your Direct Inward Dial Numbers

Direct Inward Dial (DID) numbers are the registered numbers that you get from your service provider. A Cisco partner can add the DID numbers during initial site deployment in the Setup Assistant. A customer administrator and Cisco partners can add, edit, or delete the DID numbers post-site deployment. DID number should be entered in the national number format. You can add Direct Inward Dial (DID) numbers for your SIP, BRI, and PRI connections.

NOTE: Do not add FXO line numbers while adding DID numbers as FXO line numbers can be added when line cards are added.

Inbound Call Mapping

BE4000 allows you to map the incoming calls of a DID number to one of the following:

  • Auto Attendant—You can map the incoming calls on the DID number to the Auto Attendant. The Auto Attendant menu options is played when the callers dial the DID number. You choose one of the following as the target number:

    • Auto Attendant Pilot Number—Choose pilot number of the Auto Attendant.

    • Greeting Admin—You can assign a Direct Inward Dial (DID) number as the number to log in the Auto Attendant Alternate admin settings. The customer administrator (or an end user with “PromptAdministrators” privileges), can dial the DID number instead of 70397 to reach the Auto Attendant admin settings on the phone.

  • Extension—You can select any one of the existing extensions. The incoming calls on the DID number ring on the specified extension.

  • Hunt Group—You can map the incoming calls on the DID number to an existing hunt group. The incoming calls on the DID numbers ring on the extensions belonging to the specified hunt group.

You can also set a default target for all the DID numbers belonging to a service provider. The default target can be auto attendant, extension, or hunt group. If there are any DID numbers that are not mapped to auto attendant, extension, or hunt group, the call is directed to the default target set for the service provider.

Outbound Caller ID

BE4000 allows you to configure a specific DID number to be displayed on the called phone when an outbound call is placed from an extension within the organization.

You can also set a default outbound DID number for a service provider. In such a case, an extension without a specified DID number displays the default outbound DID number configured for the service provider.

Example

ABC organization has 12345 and 67890 as DID numbers from service provider XYZ. The default outbound DID number set for XYZ service provider is 12345. ABC organization has two extensions 4501 and 4502. Extension 4501 is mapped to 67890 as Outbound DID. Extension 4502 is mapped to default outbound DID.

When an outbound call is placed from extension 4501, the called phone displays the incoming call number as 67890 without revealing the extension number within the organization ABC.

When a call is placed from extension 4502, the called phone displays the incoming call number as 12345 which is the default outbound DID number set for the service provider XYZ.

Manage DID Numbers

Before You Begin

  • Ensure that you have the new DID numbers to be add, or the changes to be made to the existing DID numbers ready
  • Ensure that you have the inbound call mapping and outbound caller ID display preference ready

Procedure

Step 1: Click Actions corresponding to your site from the Dashboard.

Step 2: Click Direct Inward Dial Numbers under Manage Site.

Step 3: Add, modify, or delete the DID numbers on the Manage Numbers page.

The DID numbers set on the Direct Dial Number page under Call Routing in the Setup Assistant are auto-populated on this page.

Step 4: Choose a default target for each service provider from the Default Target drop-down list on the Inbound Call Mapping page. Based on your preference, choose a target type (auto attendant, extension, or hunt group) for each registered number from Target Type drop-down and choose a corresponding target number from Target Number drop-down list.

Step 5: Choose a default outbound DID for each service provider from the Default Outbound DID drop-down list on the Outbound Caller ID page. Based on your preference, choose a DID number as Caller ID for each extension from the Caller ID drop-down list.

Step 6: Click Yes to save the changes.