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Manage Customer Administrators

Cisco Partners and Customer Administrators can add additional Customer Administrators. The newly added Customer Administrator can view all the BE4000 sites that are associated with the customer organization.

Add Additional Customer Administrators

Before you begin

Have the name, email address, and contact number of the new customer administrator ready.

Procedure

Step 1	Log in to the BE4000 portal.
Step 2	On the dashboard, hover the mouse on the row containing desired customer name and click Manage Customer > Customer Admin.
Step 3	Click Add Admin.
Step 4	Enter the Name, Email, Contact Number. Role is chosen as “Admin” by default.
Step 5	Click Save. An email containing the link to register to the Cisco Business Edition Selfcare Portal is sent to the entered email address.

Change Customer Administrator for a BE4000 Site

You can change the customer administrator who is assigned for a BE4000 site.

Before you begin

BE4000 site must be online.

Procedure

Step 1	Log in to the BE4000 portal.
Step 2	Click Manage Site from the Actions column for the desired site.
Step 3	Click edit (pen icon) under Contact Information.
Step 4	Choose the desired customer administrator’s email address from the Customer Admin Email drop-down list. Only the administrators belonging to the same customer is listed in the drop-down. The Contact Name field gets auto-populated based the chosen email address.
Step 5	Enter the phone number in the Outside Phone Number field. Provide the mobile number or a number that can be reached by outside the BE4000 system. Do not enter the extensions within the BE4000 system.

Reset Password for a Customer Administrator OTP Account

You can reset the One Time Password (OTP) account of a customer administrator who owns a BE4000 site that is in the Online state.

Procedure

Step 1

Click Manage Site from the Actions column for the desired site.

Step 2

Click edit (pen icon) under Contact Information.

Step 3

Click Reset OTP.

Note

Resetting the OTP account mandates the customer administrator to create a new OTP application account when logging in to the Cisco Business Edition Selfcare Portal.

Modify Customer Administrator’s Phone Number

Procedure

Step 1	Click Manage Site from the Actions column for the desired site.
Step 2	Click edit (pen icon) under Contact Information.
Step 3	Enter the phone number. Provide the mobile number or a number that can be reached by outside the BE4000 system. Do not enter the extensions within the BE4000 system.
Step 4	Click Save.

Remove Customer Administrator

A Cisco Partner or Customer Administrator can remove Customer Administrators. When a Customer Administrator is removed, the admin permissions to view and modify BE4000 sites is also removed.

Procedure

Step 1	Log in to the BE4000 portal.
Step 2	On the dashboard, hover the mouse on the row containing desired customer name and click Manage Customer > Customer Admin
Step 3	Click Remove Admin from the “Action” column corresponding to the desired customer administrator.
Step 4	Click Remove. If the customer administrator who was removed had a BE4000 site assigned, then the portal automatically assigns the customer administrator who performed the “Remove Admin” action as the new customer administrator.