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Hunt Group BACD Timers

Suggestions for Setting Up Hunt Group Timers

The Hunt Group page does not load any default values. You must set the values for the following fields based on the selected Hunt Method.

• Member Timeout
• Comfort Greeting Frequency
• Max Waiting Time

For effective inbound call handling and providing a positive experience for inbound callers, we recommend you to set the timers as per the following calculations:

Example for Parallel Hunt Method

Set the Comfort Greeting Frequency as two times the value of Member Timeout and the Max Waiting Time as the value equal to that of Member Timeout.

Member Timeout = 30 seconds

Comfort Greeting Frequency = 2 x Member Timeout = 2 x 30 = 60 seconds

Max Waiting Time = Member Timeout = 30 seconds

Example for Peer, Sequential, and Longest Idle Hunt Methods

Set the Comfort Greeting Frequency as two times the value of Member Timeout and the Max Waiting Time as Member Timeout value multiplied by the number of members in the Hunt Group.

Members in the Hunt Group = 5

Member Timeout = 30 seconds

Comfort Greeting Frequency = 2 x Member Timeout = 2 x 30 = 60 seconds

Max Waiting Time = Number of Members x Member Timeout = 5 x 30 = 150 seconds