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Configuring Pickup Group

Pickup Group is a group of extensions, where the phone users can answer an incoming call on any of the extensions belonging to the same pickup group. By default, BE4000 creates 1 as the pickup group for all the extensions. You can change the pickup group based on your preference. You can assign only one pickup group per extension.

Create a Pickup Group

Before you begin

Have the list of extensions belonging to the pickup group ready

Procedure

Step 1: Log in to the BE4000 portal.

Step 2: Click Manage Sites from the Actions menu for the desired site.

Step 3: Click Modify Extension from the Actions menu for the desired Extension.

Step 4: Navigate to the Additional Settings page.

Step 5: Enter a number for the pickup group in the Pickup Group field.

Step 6: Click Yes to save the changes.

Step 7: Repeat steps 3 to 6 for all the extensions belonging to the group.

Answer a Pickup Group Call

Answer an Incoming Call from the Same Pickup Group

A phone user can answer an incoming call on any of the extensions belonging to the same pickup group in the following ways:

  • Press the Pickup softkey

  • Press the GPickup softkey followed by *

Answer an Incoming Call from a different Pickup Group

A phone user can answer an incoming call on any of the extensions belonging to different pickup groups by pressing the GPickup softkey followed by pickup group number.

If Pickup Call check box is enabled for an extension in the BE4000 Portal, the phone user can answer an incoming call in any of the pickup groups by pressing GPickup softkey followed *.

Example

Pickup Group 2—Extensions 4501, 4502, and 4503

Pickup Group 3—Extensions 4504, 4505, and 4506

Default Pickup Group 1—Extensions 4507 and 4508

Table 20. Answering a Pickup Group Call

Pickup Call check box

Incoming Call On

Call Answered By

Press

Disabled

4501 (Pickup Group 2)

4502 or 4503 (any extension in the same group)

  • Pickup softkey

  • GPickup softkey followed by *

Disabled

4501 (Pickup Group 2)

4504 (any extension in a different Pickup Group)

GPickup softkey followed by 2 (Pickup Group number)

Enabled for 4507

4501 (Pickup Group 2)

4507

GPickup softkey followed by *

4504 (Pickup Group 3)

4507

Enable “Pickup Call” Check Box for an Extension

You can configure an extension to answer an incoming call on an extension belonging to any other group by pressing GPickup softkey followed by *. Enabling Pickup Call check box eliminates the need for pressing pickup group number while answering the call.

Procedure

Step 1: Log in to the BE4000 portal.

Step 2: Click Manage Sites from the Actions menu for the desired site.

Step 3: Click Modify Extension from the Actions menu for the desired Extension.

Step 4: Navigate to the Additional Settings page.

Step 5: Check the Pickup Call check box.

Step 6: Click Yes to save the changes.