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Changing Business Hours

A Cisco partner configures business hours for a site during the initial site deployment in the “Setup Assistant”. After the site is successfully deployed, a Cisco partner or a customer administrator can change the business hours.

Procedure

Step 1: Log in to the BE4000 portal.

Step 2: Click Managed Site from Actions menu for the desired site on the dashboard.

Step 3: Click Business Hours.

Step 4: Click one of the following options:

24/7 (No Closed Hours)—Business is functional on 24 hours on all days.
Dual Hours (Open and Closed)—Set open and closed hours for each day based on the organization requirements.

NOTE:

Auto Attendant menu is played based on the Open and Closed hours
You must enter time in 24-hour format only (17:00 for example). Time must be either full (:00) or half hours (:30).

Step 5: (Optional) Click Add New Holiday to add the holidays for the organization.

NOTE:

You can add holidays only for the current year and a year ahead.
Date should not be less than the present date.

Step 6: Click the arrow at the bottom-right corner of the screen and click Yes to apply the changes made.