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Call Detail Records (CDR) Logging
NOTE: Call Detail Records and Emergency Alerting—These features are currently in development and are not intended for production use.
BE4000 allows you to generate the call detail records (CDR) reports after the site is successfully deployed. The CDR report is generated based on the successful incoming and outgoing external calls that are made per customer site for a specific date range. The report includes details such as the calling and called numbers, location, time, and duration of each call.
- You cannot configure CDR during initial site deployment.
- The calls that are made within the organization is not captured in the CDR reports.
You can generate the following types of reports:
- Call History
- Busy Hours
- Concurrent Calls
You can download a local copy of the Call History CDR reports.
Currently, all CDR reports are retained indefinitely, unless CDR collection is disabled. However, the CDR report retention period is subjected to change in the future.
NOTE: If CDR collection is disabled, all previously collected call detail records get deleted and cannot be recovered.
Enable Collection of Call Detail Records
Procedure
Step 1: Log in to the BE4000 Portal.
Step 2: Click Manage Site from Actions menu for the desired site on the dashboard.
Step 3: Click Reports > CDR Collection.
Step 4: Turn on Collect Call Detail Records.
Step 5: (Optional) Click Add Row and enter the desired numbers in the Dialed Number(s) column. When a user in the BE4000 system dials the number(s) that are entered here, an email notification is triggered.
Step 6: (Optional) Click Add Row and enter the email address(es) in the Email address(es) column. The email address that is entered here receives the notification when a user dials the numbers that are specified under Dialed Number(s) column.
Step 7: Click Save.
View Call History Report for a BE4000 Site
- Date and Time of the call
- Site Name
- Calling Number
- Called Number
- Duration of the Call
- Reason for Call Disconnect
- Trunk type
Before You Begin
Ensure that the CDR Collection is enabled for the required site. For more details, see Enable Collection of Call Detail Records.
Procedure
Step 1: Log in to the BE4000 Portal.
Step 2: Click Manage Site from Actions menu for the desired site on the dashboard.
Step 3: Click Reports > Call Detail Records. The Manage Express Reports page is launched in a new tab.
Step 4: Choose a location from the Location drop-down list.
Step 5: Choose Call History from Call History drop-down list.
Step 6: Select the required date range. The report is displayed on the screen.
Step 7: View the call history details. You can also perform a search based on the calling and called numbers.
Download Call History Report for a BE4000 Site
- Date and Time of the call
- Site Name
- Calling Number
- Called Number
- Duration of the Call
- Reason for Call Disconnect
- Trunk type
Before You Begin
Ensure that the CDR Collection is enabled for the required site. For more details, see Enable Collection of Call Detail Records.
Procedure
Step 1: Log in to the BE4000 Portal.
Step 2: Click Manage Site from Actions menu for the desired site on the dashboard.
Step 3: Click Reports > Call Detail Records. The Manage Express Reports page is launched in a new tab.
Step 4: Choose a location from the Location drop-down list.
Step 5: Choose Call History from Call History drop-down list.
Step 6: Select the required date range. The report is displayed on the screen.
Step 7: View the call history details. You can also perform a search based on the calling and called numbers.
Step 8: Click Export. Wait for a few seconds until the report is downloaded. Close the Export screen by clicking X below your username.
View Busy Hours Report for a BE4000 Site
Busy hours report provides you the total number of incoming and outgoing external calls that are made per day. The report contains the day or hour during which the calls are made, the total number of calls, and the average duration per call. The busy hours report also provides a graphical representation of the generated data.
Before You Begin
Ensure that the CDR Collection is enabled for the required site. For more details, see Enable Collection of Call Detail Records.
Procedure
Step 1: Log in to the BE4000 Portal.
Step 2: Click Manage Site from Actions menu for the desired site on the dashboard.
Step 3: Click Reports > Call Detail Records. The Manage Express Reports page is launched in a new tab.
Step 4: Choose a location from the Location drop-down list.
Step 5: Choose Busy Hours from the Voice drop-down list.
Step 6: Select the required date range. The report is displayed on the screen.
Step 7: View the busy hours CDR report. Hover the mouse pointer over the graph to view the total number of calls, Peak Hour, and Peak Value.
Step 8: (Optional) Click the graph to view the total number of calls that are made for day on an hourly basis.
View the Concurrent Calls Report for a BE4000 Site
Concurrent calls CDR report provides the details of the number of internal and external outgoing calls that are active at the same time on an hourly basis. The report also contains the peak time and the total number of active calls during the peak time.
Before You Begin
Ensure that the CDR Collection is enabled for the required site. For more details, see Enable Collection of Call Detail Records.
Procedure
Step 1: Log in to the BE4000 Portal.
Step 2: Click Manage Site from Actions menu for the desired site on the dashboard.
Step 3: Click Reports > CDR Collection.
Step 4: Choose a location from the Location drop-down list.
Step 5: Choose Concurrent Calls from the Voice drop-down list.
Step 6: Select the required date range. The report is displayed on the screen.
Step 7: View the concurrent calls CDR report.
Step 8: (Optional) Click Grid View to view the number of concurrent calls on an hourly basis, peak time, and peak count.