The BE4000 Solution is now End of Life and all remaining appliances that were on-line on 31 May 2023 have been released for local management.
Appliances that were successfully released will display a local login message with instructions of how to request your password.
Please note the following:
If your appliance was released successfully, you will be able to access the router locally using the console or SSH client (such as PuTTY), where you will be provided with details for how to receive your username and password.
Please see the following documentation for managing your router and voicemail going forward.
Communications Manager Express
Cisco Unity Express
Once you have access to the router, you can update the configuration for Unity Express with a new set of admin credentials as follows:
From the IOS exec command prompt, access Unity Express via the internal virtual console using the following command:
virtual-service connect name CUE console
You can add a new user (customer in this example) as follows:
username customer create
username customer password *******
username customer group Administrators
It is also recommended that you remove the current backup target from Unity Express using the following commands:
no backup server
This guide provides guidance on how to add a new, local backup server if required.
To exit from the Unity Express virtual console hold control and press ‘c’ three times.
Once you have access to your BE4000 router, please check all exisiting administrator usernames. Those that are no longer required should be removed using the following command.
no username <username>
You should also change the password that was provided on release to one that meets your business requirements. For example:
username bobby privilege 15 secret MySecretPassword!
Always remember to save your configuration by using the following command.
copy run start