Frequently Asked Questions

I am a partner, how do I find more information about the BE4000?

Please visit the Partner Community for any pre-sale information.

What Cisco IP phones are currently supported?

7800 Series:
7811, 7821, 7832, 7841, 7861

8800 Series:
8811, 8821, 8831, 8832, 8841, 8845, 8851, 8851NR, 8861, 8865


  • Cisco IP Phone 8800 Key Expansion Module
  • Cisco ATA 190 Analog Telephone Adapter


  • Cisco IP Phone 8851/8861 Key Expansion Module (CP-8800-A-KEM=) and Cisco IP Phone 8865 Key Expansion Module (CP-8800-V-KEM=) are not supported.
  • Cisco IP Phones containing Third-Party Call Control (3PCC) software are not supported.

How do I create a configuration and deploy it onto a BE4000? 

Make sure you watch the introductory video that is available on management portal (click Help > Getting Started) then please follow the technical training guide for step by step instructions. Additionally you can refer to the knowledge base for anything else.

How do I add additional customer admins to a customer site?

To add an additional customer admin to a customer site, please watch this video.

I could not find the answer I needed in the documentation, how do I get more help?

Please check out the Contact Us page and get in contact with our support team.

Unable to make international calls?

Check the Class of Restriction (COR) configured for the phone on the “Basic Info” page of under Manage Site > Phones > Modify Phone”. Make sure that COR is set to “International”

How do I reset my One-Time Password?

Please check out the managing account and site settings page to find out how to reset your OTP password.