Setting up Stations

You can enter the user details in two ways:

  • Click “Add Row” and add the user details one by one.
  • Download the template provided on the screen. Fill in the details and upload all users’ details in one go.

Option 1:

Step 1: Click “Add Row”.

Step 2: Choose a type of user:

  • User—An extension assigned to the user. You must configure an email address associated with the user.
  • Public—An extension assigned to a phone that is meant for general use by many users. You need not configure an email address. For example, the extension assigned to a phone in the conference room.

Step 3: Enter the first name and last name of the user in the “First Name” and “Last Name” columns respectively.

Step 4: Enter the display name of the user. The name entered here is displayed on the phone along with the extension number. You can enter a maximum of 12 characters.

Step 5: Enter the email address of the user. The top-level domain in the email address can contain up to six characters.

NOTE: Email address must not be more than 32 characters in length. Only letters, numbers, and the characters underscore (_), dot (.), and dash (-) are allowed in the user ID portion of the email address. Do not use spaces in the email address.

Step 6: Enter the extension number assigned to the user.

  • Enter a minimum of 3 digits for an extension. Maximum number of digits in an extension can go up to 5.
  • You cannot create an extension with leading zero.
  • The first digit of the extension cannot be the same as the digit used for dialing an outside line, sending a call to voicemail automatically, and dialing an intercom extension.

Step 7: Choose the phone model associated with the extension.

Step 8: Choose the Class of Restriction (COR) for the extension. COR allows you to choose one of the calling privileges:

  • internal
  • local
  • local-plus
  • national
  • national-plus
  • international

NOTE: You must select the COR for every line while adding FXS cards in the Setup Assistant.


Step 9: Enable or disable voicemail services using the “Voicemail” toggle.

Step 10: Enter the Single Number Reach (SNR) number for an extension.

SNR allows you to answer the incoming calls on the desk phone or from a mobile phone. You can also swap active calls on a desk phone or at a remote destination without disconnecting the call. You should include the area code and any additional digits that are required to obtain an outside line prefix to your destination number. Example—If 9 is the digit to dial outside line, 1 is the country code, 555 is the area code, and 9999999 is the subscriber number, you must enter 915559999999.

Option 2:

Step 1: Click “Download Template” to save a local copy of the template.

Step 2: Enter the end user details in the downloaded template.

Step 3: Click “Choose file” to browse and upload the file containing DID numbers. You can also drag and drop the file.