Selfcare

Cisco IP Phone 8821 – End User Guide

Your Phone

1. Indicator light (LED) and headset port
2. Speaker button
3. Softkey buttons, navigation cluster, and call control buttons
4. Keypad
5. Left side buttons
   • Application , Use with XML applications, such as Push to Talk
   • Volume
   • Mute

Tasks on Phone and Selfcare Portal

For information on tasks performed on the phone, see “Tasks on Phone Device”

For information on tasks performed on the Selfcare Portal, see “Tasks on Selfcare Portal”

Information Required from your Network Administrator:

Lead digit to dial an outside line ________

Lead digit for Intercom Calls ________

Lead digit for transferring a call to voicemail of another extension ________

Softkeys available in various states

Softkey	Description	Available States
Answer	Answer incoming call.	Ringing
Conference	Join a conference call.	Connected
Decline	Transfer the call to voicemail.	Hold, Connected
Do not disturb	Put your phone on do not disturb mode.	Idle, Ringing
End call	End an existing call.	Connected
Forward all	Set up or cancel call forwarding.	Idle
Hold	Put a call on hold.	Connected
Hunt group	Log out or log in to hunt group.	Ringing, Connected
Mobility	Enable or disable pushing calls to Single Number Reach (SNR) number.	Idle, Connected
New Call	Make a new call.	Hold, Idle, Remote-in-use
Pickup	Answer a call that is ringing on another phone in your group.	Idle
Redial	Redial the most recently dialed number.	Idle, Connected, Hold
Resume	Resume a held call.	Hold
Show detail	View additional information of the call.	Ringing, Connected, Hold
Transfer	Transfer the current call to another phone.	Connected

Tasks on Phone Device

Turn On Your Phone

Press and hold Power/End Call until the red LED lights.

Turn Off Your Phone

1. Press and hold Power/End Call for 4 seconds.
2. Press Power off.

Charge the Battery with the AC Power Supply

1. Plug the USB cable into the bottom of the phone with the pins aligned.
2. Plug the USB cable into the power adapter.
3. Plug the power adapter into the electrical outlet.

Lock the Phone Keypad

You can lock the keypad so that you don’t press keys by mistake.

Press and hold Zero (0) until you see the message that the keypad is locked.

Unlock the Phone Keypad

If you lock the keypad, you need to unlock it to use the phone

1. Press Unlock
2. Press Zero (0)

Place a Call

Enter a number and press Answer/Send.

Answer a Call

Press Answer or Answer/Send.

Make a Call with a Headset

1. Connect the headset to the headset port available on the top of the phone.
2. Select a line.
3. Enter a phone number.
4. Press Answer/Send .

Make a Call with the Phone Speaker

1. Press and hold available on the right side of the phone. The speaker mode gets activated
2. Dial the phone number
3. Press Answer/Send to place your call
4. Press and hold again to turn off speaker mode

Put a Call on Hold

1. From a connected call, press More .
2. Press Hold.

View Your Recent Calls

1. Access the Recents app.
2. Select Recents.
3. Select a line or All recents

Mute Your Audio

1. Press Mute available on the left side of the phone
2. Press Mute again to turn mute off

Access Your Voicemail Service

1. Press and hold the One (1) button
2. Follow the prompts

Adjust the Volume During a Call

Press Volume up and down to adjust the volume while you are on a call.

Adjust the Ringtone Volume

Press Volume up or down to adjust the ringer volume when the phone rings.

Change the Font Size

1. Access the Settings app.
2. Select Phone settings > Display > Font size.
3. Select the setting required.

Change the Ringtone

1. Access the Settings app
2. Select Phone settings > Sounds > Ringtone
3. Select a line
4. Highlight a ringtone
5. Press Play to hear the ringtone
6. Press Select to use the ringtone

Adjust the Screen Brightness

1. Access the Settings app.
2. Select Phone settings > Display > Brightness.
3. Use the arrow keys of the Navigation cluster to adjust the brightness.
4. Press Save.

Change the Screen Display Timeout

1. Access the Settings app.
2. Select Phone settings > Display > Sleep.
3. Select the time setting required.

Transfer a Call to Another Person

1. From a connected call that is not on hold, press More .
2. Select Transfer.
3. Enter the number to call or select an entry from your recent calls.
4. Press Transfer.

Add Another Person to a Call

1. From a connected call that is not on hold, press More .
2. Select Conference.
3. Do one of these actions.
   • Dial a number and wait for the person to answer.
   • Select an entry from your Recents list and wait for the person to answer.
   • Select another held call on the same line.
   • Press the right Navigation key, select a line, and select a held call on that line.
4. Press Merge

Forward Calls From Your Phone

1. Access the Phone app.
2. Select a line.
3. Press More and select Forward all.
4. Enter the number to receive the calls or select an entry from your Recents call list.

Turn Off Call Forward From Your Phone

1. Access the Phone app.
2. Select the forwarded line.
3. Press More and select Forward off

Page All

1. Dial 70999.
2. Speak out the paging message. The message is played in speaker mode on all the phones.

Listen to Messages in a General Delivery Mailbox

1. Press One (1) and enter the phone password when prompted.
2. Press 9 to access General Develivary Mailbox (GDM). All the GDMs available for your extension are listed.
3. Press the digit corresponding to the GDM you want to access.
4. Press 1 to listen to the new messages. The new messages are played.
5. Press 1 to repeat, 2 to save or 3 to delete the message. If you save the message, other members logging in to the GDM can listen to message. If you choose to delete, the message is deleted from the GDM and other members cannot listen to the message.

Transfer a Call to Voicemail of another Extension

From a connected call, dial the lead digit and the extension to which you want to transfer the call as a voicemail.

The call is transferred directly to the voicemail of the dialed extension without ringing on the phone.

Contact your network administrator to know the lead digit configured for transferring a call to voicemail of another extension.

Configure Speed Dial Button

Before you configure speed dial, ensure that you have at least one free line button.

1. Access the Apps app.
2. Select My Phone Apps > Speed Dial Buttons.
3. Press Add.
4. Enter the label and number. The label entered here is displayed on the line key where speed dial is configured.
5. Press Submit.
6. Press Exit until you reach My Phone Apps screen.
7. Select Reset.

Park a Call

1. From a connected call, press More and select Transfer .
2. Dial * and the extension where you want to park the call. Example: If you want to park the call on extension 4501, dial *4501.
3. Press Transfer again.

Retrieve a Parked Call

1. From any phone, dial *0* and the parked extension. Example: Dial *0*4501 to retrieve the call parked on extension 4501.
2. Pick up the handset.

Configure a Personal Speed Dial Directory Entry

Personal Speed Dial entries can be accessed via the Directory button under Personal Speed Dials.

1. Press Applications .
2. Select My Phone Apps > Personal Speed Dial.
3. Press Add.
4. Enter the label and number.
5. Press Submit.
6. Press Exit until you reach My Phone Apps screen.
7. Select Reset

Update Single Number Reach

You can edit the Single Number Reach (SNR) number from the phone only if SNR is configured on the Selfcare Portal. For detailed steps on configuring SNR, refer “Configure Single Number Reach”.

1. Access the Apps app.
2. Scroll through the options to My Phone Apps and press Select.
3. Scroll through the options to Single Number Reach and press Select.
4. Enter the lead digit to dial an outside line followed by the phone number. Contact your network administrator to know the lead digit configured to dial an outside line. Example: If 9 is the digit to dial an outside line, 1 is the country code, 555 is the area code, and 9999999 is the subscriber number, you must enter 915559999999.
5. Press Submit.

Configure a Personal Speed Dial Directory Entry

Personal Speed Dial entries can be accessed via the Directory button under Personal Speed Dials.

1. Access the Apps app.
2. Select My Phone Apps > Personal Speed Dial.
3. Press Add.
4. Enter the label and number.
5. Press Submit.
6. Press Exit until you reach My Phone Apps screen.
7. Select Reset.

Place an Intercom call

1. Dial the lead digit and the extension you want to intercom with. Contact your network administrator to know the lead digit configured for intercom calls in your network.
2. Speak out the message. The message is played in speaker mode on the dialed extension.
3. To answer an intercom call, press the line key. A dedicated two-way audio call is established

Answer a Pickup Group Call

Press the Pickup softkey to answer the call ringing on any of the extensions belonging to your pickup group.

 

Tasks on Selfcare Portal

Register to Selfcare Portal

After you receive an email from the Cisco Business Edition 4000 Administrator:

1. Click the Register link displayed in the email.
2. Enter your password. Your Password must contain:
   • At least 8 characters
   • At most 256 characters
   • At least 1 lower case alphabetic character (a,b,c…)
   • At lease 1 upper case alphabetic character (A,B,C…)
   • At least 1 number (1,2,3…)
   • At least 1 special character (-!@#$%^&*()-_=+[] {}|;:,.<>/?)
3. Enter the captcha security code as displayed on the screen.
4. Click Continue.

My Settings page of Selfcare Portal is displayed.

Sign in to the Selfcare Portal

1. Enter the URL https://myphone.cisco.com.
2. Enter your Email-ID and Password.
3. Click Sign in.

My Settings page of Selfcare Portal is displayed.

Change Password

1. Choose My Settings > Change Password.
2. Enter the Current Password and the New Password.
3. Click Save.

Forgot Password

1. Click Forgot Password? on Sign in page.
2. Enter your registered Email address and Captcha security code.
3. Click SEND LINK.

An email containing the link to reset the password is sent to your inbox.

Change Display Name

1. Choose My Settings > Change Display Name
2. Enter your desired name in New Display Name field.
3. Click Save.

Reset Voicemail PIN

1. Choose My Extensions > Voicemail.
2. Enter a new four digit number in Reset PIN field.
3. Click Save.

Configure Single Number Reach

1. Choose My Extensions > Single Number Reach
2. Enter the lead digit to dial an outside line followed by the phone number. Contact your network administrator to know the lead digit configured to dial an outside line. Example: If 9 is the digit to dial an outside line, 1 is the country code, 555 is the area code, and 9999999 is the subscriber number, you must enter 915559999999.
3. Click Save
4. Delete the phone number to turn off Single Number Reach

Divert Calls

1. Choose My Extensions
2. Turn on Call Forwarding
3. Select Voice Mail or Other from Forward Calls to drop-down
4. Enter the Phone Number if you select Other
5. Click Save
6. Turn off Call Forwarding to disable

Forward Voicemail as Attachments to Email

1. Choose My Extensions > Voicemail
2. Enter your Email address in Forward to email field and Click Save

Change Device Name

1. Choose My Phones > Device Name
2. Edit the text as required and Click Save

View Assigned Extension(s)

Choose My Phones > Assigned to Extension(s). View assigned extensions for your phone device

Assign Actions to Phone Buttons

1. Choose My Phones > Phone Key Layout. The Buttons that you see here depends on your phone model
2. Select Speed Dial or BLF Speed Dial for a button other than the extension
3. Enter a valid phone number
4. Enter the description. The description entered here is displayed on the phone display
5. Click Save

Refer Documentation

Click on your name displayed on the top right corner and click Documentation.

Change the Selfcare Portal Language

1. Click on your name displayed on the top right corner
2. Click the language name displayed
3. Select the desired language. The Selfcare portal gets localized based on the selection

Logout of Selfcare Portal

Click on your name displayed on the top right corner and click Logout.