Selfcare

Cisco IP Phone 7800 Series – End User Guide

Your Phone

1. Incoming call or voicemail indicator
2. Feature and line buttons
3. Softkeys
4. Navigation
5. Hold, Transfer, and Conference
6. Headset, Speakerphone, and Mute
7. Voicemail, Applications, and Directory
8. Volume

Using Phone Features and the Selfcare Portal

For information on tasks performed on the phone, see “Using Phone Features”

For information on tasks performed on the Selfcare Portal, see “Using the Selfcare Portal”

Information Required from your Network Administrator:

Lead digit to dial an outside line ________

Lead digit for Intercom Calls ________

Lead digit for transferring a call to voicemail of another extension ________

Softkeys available in various states

Softkey	Description	Available States
Answer	Answer incoming call.	Ringing
Conference	Join a conference call.	Connected
Decline	Transfer the call to voicemail.	Hold, Connected
Do not disturb	Put your phone on do not disturb mode.	Idle, Ringing
End call	End an existing call.	Connected
Forward all	Set up or cancel call forwarding.	Idle
Hold	Put a call on hold.	Connected
HLog	Log out or log in to hunt group	Ringing, Connected
Mobility	Enable or disable pushing calls to Single Number Reach (SNR) number.	Idle, Connected
New Call	Make a new call.	Hold, Idle, Remote-in-use
Pickup	Answer a call that is ringing on another phone in your group.	Idle
Recents	View the list of calls received, missed, or placed from the phone.	Idle, Connected, Hold
Redial	Redial the most recently dialed number.	Idle, Connected, Hold
Resume	Resume a held call.	Hold
Transfer	Transfer the current call to another phone	Connected

Using Phone Features

Place a Call

Enter a number and pick up the handset.

Answer a Call

Press the flashing amber line button.

Put a Call on Hold

1. Press Hold
2. To resume a held call, press Hold again

Make a Call with a Headset

1. Plug in a headset
2. Enter a number using the keypad
3. Press Headset

Mute Your Audio

1. Press Mute
2. Press Mute again to turn mute off

Adjust the Ringtone Volume

Press Volume up or down to adjust the ringer volume when the phone is not in use.

Change the Ringtone

1. Press Applications
2. Select Settings > Ringtone
3. Select a line
4. Scroll through the list of ringtones and press Play to hear a sample
5. Press Set and Apply to save a selection

Change the Wallpaper

1. Press Applications
2. Select Settings > Wallpaper. Wait for a few seconds for the list of wallpapers to load.
3. Select a wallpaper of your preference.
4. (Optional) Select Preview to see how the wallpaper appears.
5. Press Set to apply the selected wallpaper.

Note: You cannot upload custom wallpapers. You can only choose from the available set of wallpapers.

View Your Recent Calls

1. Press Applications
2. Select Recents
3. Press the up and down keys in the Navigation cluster to view the call entries

Listen to Your Voice Messages

Press Messages and follow the voice prompts. To check messages for a specific line, press the line button first.

Transfer a Call to Another Person

1. From a connected call that is not on hold, press Transfer
2. Enter the other person’s extension
3. Press Transfer again to complete the transfer either before, or after, the other person answers.

Listen to Messages in a General Delivery Mailbox

1. Press Messages and enter the phone password when prompted
2. Press 9 to access General Develivary Mailbox (GDM). All the GDMs available for your extension are listed
3. Press the digit corresponding to the GDM you want to access
4. Press 1 to listen to the new messages. The new messages are played
5. Press 1 to repeat, 2 to save or 3 to delete the message. If you save the message, other members logging in to the GDM can listen to message. If you choose to delete, the message is deleted from the GDM and other members cannot listen to the message

Configure Speed Dial Button

Before you configure speed dial, ensure that you have at least one free line button.

1. Press Applications
2. Select My Phone Apps > Speed Dial Buttons
3. Press Add
4. Enter the label and number. The label entered here is displayed on the line key where speed dial is configured
5. Press Submit
6. Press Exit until you reach My Phone Apps screen
7. Select Reset

Add Another Person to a Call

1. From a connected call that is not on hold, press Conference.
2. Press Active calls to select a held call and press Conference again to join the calls.

Forward All Calls

1. Select a line and press Forward all.
2. Dial the number that you want to forward to, or press Voicemail.
3. To receive calls again, press Forward off.

Update Single Number Reach

You can edit the Single Number Reach (SNR) number from the phone only if SNR is configured on the Selfcare Portal.

1. Press Applications .
2. Scroll through the options to My Phone Apps and press Select.
3. Scroll through the options to Single Number Reach and press Select.
4. Enter the lead digit to dial an outside line followed by the phone number. Contact your network administrator to know the lead digit configured to dial an outside line. Example: If 9 is the digit to dial an outside line, 1 is the country code, 555 is the area code, and 9999999 is the subscriber number, you must enter 915559999999.
5. Press Submit.

Park a Call

1. From a connected call, press Transfer .
2. Dial * and the extension where you want to park the call. Example: If you want to park the call on extension 4501, dial *4501.
3. Press Transfer again.

Retrieve a Parked Call

1. From any phone, dial *0* and the parked extension. Example: Dial *0*4501 to retrieve the call parked on extension 4501.
2. Pick up the handset.

Make a Paging Call

1. Dial the pilot number of the Paging Group. Your network administrator  can provide a list of available paging numbers, if required.
2. Make the paging announcement. The announcement is played in speaker mode on all the phones available in the called Paging Group.

Page All

1. Dial 70999.
2. Speak out the paging message. The message is played in speaker mode on all the phones.

Transfer a Call to Voicemail of another Extension

From a connected call, dial the lead digit and the extension to which you want to transfer the call as a voicemail. The call is transferred directly to the voicemail of the dialed extension without ringing on the phone. Contact your network administrator to know the lead digit configured for transferring a call to voicemail of another extension.

Configure a Personal Speed Dial Directory Entry

Personal Speed Dial entries can be accessed via the Directory button under Personal Speed Dials.

1. Press Applications .
2. Select My Phone Apps > Personal Speed Dial.
3. Press Add.
4. Enter the label and number.
5. Press Submit.
6. Press Exit until you reach My Phone Apps screen.
7. Select Reset

Place an Intercom call

1. Dial the lead digit and the extension you want to intercom with. Contact your network administrator to know the lead digit configured for intercom calls in your network
2. Speak out the message. The message is played in speaker mode on the dialed extension
3. To answer an intercom call, press the line key. A dedicated two-way audio call is established

Answer a Call Ringing on Another Phone

Phones in Your Pickup Group

An incoming call can be answered on any of the extensions belonging to the same pickup group by pressing the Pickup softkey.

Phones Not in Your Pickup Group

An incoming call can be answered by any extension belonging to different pickup groups by pressing GPickup softkey followed by the pickup group number.

Log in to All Hunt Groups as a Static Member

1. Press More (…)
2. Press HLog softkey. The phone logs in to all the Hunt Groups in which you are a permamnet member
3. Press HLog again to log out of all Hunt Groups

NOTE: You cannot log in or log out of individual Hunt Groups.

Log in to a Hunt Group as a Dynamic Member

1. Press Applications
2. Select My Phone Apps > Voice Hunt Groups
3. Scroll through the list of Hunt Groups and select the required Hunt Group
4. Press Join
5. Press Unjoin to log out of the Hunt Group

Swap an Active Call from Desk Phone to Mobile Phone

NOTE: To swap a call from desk phone to mobile phone and conversely, you must have SNR configured on your extension.

From a call connected on the desk phone, press More (…) and then press Mobility softkey. The call gets moved to the mobile phone.

Press Mobility softkey on the desk phone again to swap the call from mobile phone to desk phone.

Using the Selfcare Portal

Register to use the Selfcare Portal

After you receive an email from the Cisco Business Edition 4000 Administrator:

1. Click the Register link displayed in the email.
2. Enter your password.
   Your Password must contain a minimum of 8 characters having at least one lower case letter, one upper case letter and one non-alphabetic character (number or symbol).
3. Enter the captcha security code as displayed on the screen.
4. Click Continue.

My Settings page of Selfcare Portal is displayed.

Sign in to the Selfcare Portal

1. Enter the URL https://myphone.cisco.com.
2. Enter your Email-ID and Password.
3. Click Sign in.

My Settings page of Selfcare Portal is displayed.

Change Password

1. Choose My Settings > Change Password.
2. Enter the Current Password and the New Password.
3. Click Save.

Forgot Password

1. Click Forgot Password? on Sign in page.
2. Enter your registered Email address and Captcha security code.
3. Click SEND LINK.

An email containing the link to reset the password is sent to your inbox.

Change Display Name

1. Choose My Settings > Change Display Name
2. Enter your desired name in New Display Name field.
3. Click Save.

Reset Voicemail PIN

1. Choose My Extensions > Voicemail.
2. Enter a new four digit number in Reset PIN field.
3. Click Save.

Configure Single Number Reach

1. Choose My Extensions > Single Number Reach
2. Enter the lead digit to dial an outside line followed by the phone number. Contact your network administrator to know the lead digit configured to dial an outside line. Example: If 9 is the digit to dial an outside line, 1 is the country code, 555 is the area code, and 9999999 is the subscriber number, you must enter 915559999999.
3. Click Save
4. Delete the phone number to turn off Single Number Reach

Divert Calls

1. Choose My Extensions
2. Turn on Call Forwarding
3. Select Voice Mail or Other from Forward Calls to drop-down
4. Enter the Phone Number if you select Other
5. Click Save
6. Turn off Call Forwarding to disable

Forward Voicemail as Attachments to Email

1. Choose My Extensions > Voicemail
2. Enter your Email address in Forward to email field and Click Save

Change Device Name

1. Choose My Phones > Device Name
2. Edit the text as required and Click Save

View Assigned Extension(s)

Choose My Phones > Assigned to Extension(s). View assigned extensions for your phone device

Assign Actions to Phone Buttons

1. Choose My Phones > Phone Key Layout. The Buttons that you see here depends on your phone model
2. Select Speed Dial or BLF Speed Dial for a button other than the extension
3. Enter a valid phone number
4. Enter the description. The description entered here is displayed on the phone display
5. Click Save

Change the Selfcare Portal Language

1. Click on your name displayed on the top right corner
2. Click the language name displayed
3. Select the desired language. The Selfcare portal gets localized based on the selection

Logout of Selfcare Portal

Click on your name displayed on the top right corner and click Logout.